Help with cracked grout on new tiled floor

Hi everyone, I tiled a kitchen and living room floor last week and the grout has started to crack in both areas.

The customer laid 6mm plywood on top of chipboard subfloor and was screwed down. The tiles were a ceramic floor tile 45cm x 45cm with 8mm notched trowel Mapei ProFlex adhesive was used and Silver grey Larsen flexible grout was used the next day after tiles were laid.

The customer started to move couches appliances etc into the rooms around 6 hours after the floor was grouted and noticed the grout was cracked after moving the stuff back into the rooms.

It seems to be the areas were the grout is cracked is where the most foot traffic is, both rooms were around 30sqm total but grout is only cracked on around 8 sqmin both rooms combined. I haven't been back to the job yet but I am unsure what to do and I'm looking for some advice the tiles were solid when I was grouting them and everything seemed fined when I left the job.

Any advice would be much appreciated thanks
 
Hi everyone, I tiled a kitchen and living room floor last week and the grout has started to crack in both areas.

The customer laid 6mm plywood on top of chipboard subfloor and was screwed down. The tiles were a ceramic floor tile 45cm x 45cm with 8mm notched trowel Mapei ProFlex adhesive was used and Silver grey Larsen flexible grout was used the next day after tiles were laid.

The customer started to move couches appliances etc into the rooms around 6 hours after the floor was grouted and noticed the grout was cracked after moving the stuff back into the rooms.

It seems to be the areas were the grout is cracked is where the most foot traffic is, both rooms were around 30sqm total but grout is only cracked on around 8 sqmin both rooms combined. I haven't been back to the job yet but I am unsure what to do and I'm looking for some advice the tiles were solid when I was grouting them and everything seemed fined when I left the job.

Any advice would be much appreciated thanks
6mm ply and 8mm notch likely to be the issue, was it a floating floor?
 
W

Whats my best course of action moving forward , another tiler mentioned try re grouting with kerapoxy but i don't think that will solve the problem
its not just the grout thats the problem youve tiled on a ply wood floor so the tiles
will most likely be coming up. did you prime the plywood and did you back butter
the tiles?
 
Was primed with SBR and tiles weren't buttered
then you my have problems. best thing to do is try the grout route and hope for the best
but i dont fancy your chances with this one. think its going to be an expensive lesson
learned sorry for the bad news
 

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