I'm having trouble with a customer relating to grout (Bal Micromax)

[bcd-87]

Pretty much everything goes AGAINST them. The fact that THEY chose the grout.....then changed it....twice. Then lied about a BAL rep report. That's almost fraud in my book.

If you can afford to carry it out, I would be tempted to take it all the way.

I'm a stubborn git that hates these kind of people, and would want payback........one way or another.

you sound like a Tony Soprano

 

[AD Ceramics]

I've had similar customers to this once and it was the only job i ever walked off. I feel your pain.
I've had Mapei Ultracolour 113 go patchy twice, never with another colour. As @antonio said there is a product to rectify this. Might be worth a try to go a shade darker over the lot.
Good luck!
Mapei Fuga Fresca Grout Colour Reviver 21 x Colours (160g) - Mapei Sealants Grouts & Shower Waterproofing - Product List - Sealants Online

113 and 299 limestone seem to go patchy depending how wet you get it when washing of, maybe a similar problem with the bal micro.
Bal = dog s##te
Ultra colour plus for me.
@EdinTiler don't let these b##tards get away with it, people like this need teaching a lesson, I know a Bulgarian man who can be very persuasive, he lives in Manchester though.

 

[Dhtiling]

Not sure how it works on your side of the map, but here in my area you have 3 chances to find a remedy to an issue. Calling in another tiler is not an option and should have nothing to do with you. If you have been in contact with them in regards to the non payment and grout issues, it makes me think they are trying to get all work for free. If they called a tiler in, to me it doesn't matter if 10 days or 10 years later. Your job was done, and you should be paid. If anyone gets a court date it should be the new tiler for his work, and the home owner for not paying. And o would be taking them to court for sure.

 

[AD Ceramics]

@EdinTiler she can't do that, bring in another tiler to correct work with out first giving you the opportunity to rectify and work, this she should do in writing and only when you have refused or failed to do the work can she bring someone in, where did she buy the grout etc and can you get copy invoices from the shop to prove she purchased them, do you have any photos?
Can you get a statement for any other trades that have had issues with her similar to your predicament.
If it was my job I'd be starting legals tomorrow morning without hesitation.
If she has had the work carried out again request her to provide copy invoices of everything from the smallest item to the labour to install, don't leave any stone unturned mate.
I hate people like this who think they are better than the tradesman that works his fingers to the bone to provide a nice job and a good service.
Clean her out, if that don't work wipe her out......

 

[Italy]

you sound like a Tony Soprano

right now he's watching the marathon i soprano IV hahaha

 

[Italy]

113 and 299 limestone seem to go patchy depending how wet you get it when washing of, maybe a similar problem with the bal micro.
Bal = dog s##te
Ultra colour plus for me.
@EdinTiler don't let these b##tards get away with it, people like this need teaching a lesson, I know a Bulgarian man who can be very persuasive, he lives in Manchester though.

this customer will not accept fugafresca................

 

[Italy]

@EdinTiler,
exploit the call of another tiler, bringing the problem in your favor.
even if it's already in your favor

 

[hmtiling]

From all the info on here, id' say she doesn't stand a chance in court and should walk out owing you more than she does now.
the best of luck pal and keep us posted.

 

[WetSaw]

She's shot herself in the foot getting someone else in before giving you the chance to rectify the "problem"
Good luck!

 

[EdinTiler]

Exactamundo!! Thanks for all your support and kind words people. It's greatly appreciated!! She can get all the experts in that she wants as I, like all of us here, endeavour to work to the highest standards and obviously to British Standards.
The floor was primed as per. I use a 20mm notched 'giant' Rubi Trowel. I back butter the tiles and I used 5mm spacers. Room was centred and cuts to all 4 walls were 40cm approx. Every tile has 100% adhesive coverage underneath.
EdinTiler
Ps. I know I haven't posted much and have only just introduced myself to you all but the responses I've had from you all have been phenomenally friendly and helpful. Thank you very much people. I'll post pics of my work up in due course so you can see I'm no fly-by-night.
Cheers