Is this acceptable lippage?

[Kilsyth Tilejob]

Hi all,
Recently had my kitchen tiled in a chess board style white & black 30cm x 30cm quartz tiles. The floor covers approximately 14m2. The tiler came highly recommended & has done jobs for friends & neighbours, I’m not so happy with the job he has done in my house. The job took 6hours from start to finish, he originally said 2 days but as it was a hot day he grouted too.
Communications have pretty much broken down, he offered us our £ back then didn’t show with it. Txt him a few days later & said there will be no £. Looking like the small claims court ahead. Pictures showing lippage & a map of the floor with lippage in mm. Can even put a 10p under a ruler with room to spare.
Any comments greatly appreciated 👍🏼

 

[Dumbo]

British standard tolerance for tiles with a 3mm joint is 1mm , if I'm wrong someone will correct me hopefully as it may even be stated tiles with a joint under 5mm it is 1mm lippage , basically I'm not sure of the wording but it's 1mm . But understand british standard isn't law it's a code of good practice .

 

[Kilsyth Tilejob]

British standard tolerance for tiles with a 3mm joint is 1mm , if I'm wrong someone will correct me hopefully as it may even be stated tiles with a joint under 5mm it is 1mm lippage , basically I'm not sure of the wording but it's 1mm . But understand british standard isn't law it's a code of good practice .

Thanks, too many are over 1mm

 

[Tony_C]

Time line seems a bit off to be complete and able for foot traffic in 6 hours. Perhaps a reason for some sunken tiles if they have been walked on too soon.

All tiles down in 2 hours then another couple hours to allow the first hour of tiling to be dry and then to grout. Time seems a bit tight there

 

[Dave]

Its rough 😳

 

[Kilsyth Tilejob]

Time line seems a bit off to be complete and able for foot traffic in 6 hours. Perhaps a reason for some sunken tiles if they have been walked on too soon.

All tiles down in 2 hours then another couple hours to allow the first hour of tiling to be dry and then to grout. Time seems a bit tight there

Exactly what I thought

 

[Bill]

Not acceptable tiling but I am not sure you are playing draughts correctly.......

 

[Kilsyth Tilejob]

Not acceptable tiling but I am not sure you are playing draughts correctly.......

Does the video work? Doesn’t seem like it’s working my end.

 

[Bill]

Does the video work? Doesn’t seem like it’s working my end.

Yes the video works.

Are the tiles a different thickness?

 

[Kilsyth Tilejob]

Yes the video works.

Are the tiles a different thickness?

No they are the same thickness, tiler has used this as an excuse as the boxes were different but I contacted supplier who took serial numbers & checked. Same size, same manufacturer

 

[bluesky]

are they quartz resin tiles ?obviously lippage is unacceptable - just if they are quartz - then what adhesive was used .

 

[Kilsyth Tilejob]

are they quartz resin tiles ?obviously lippage is unacceptable - just if they are quartz - then what adhesive was used .

Not sure if quartz resin tiles. Invoice just says quartz. Only know it was Bal adhesive, not sure what kind

 

[bluesky]

quartz tiles need a different adhesive (2 part from what I can remember from last year and expensive ! )
wouldn't even try and lay these in 1 day - should've used wedge fitting kit - take a bit of time and come back next day and grout - was the floor flat /level before tiling started ?

 

[Kilsyth Tilejob]

quartz tiles need a different adhesive (2 part from what I can remember from last year and expensive ! )
wouldn't even try and lay these in 1 day - should've used wedge fitting kit - take a bit of time and come back next day and grout - was the floor flat /level before tiling started ?

Floor was solid concrete, house is 6 years old there was no prep work done beforehand as he didn’t recommend it. I felt the floor was in decent condition, had Lino down previously. Was a hot day so said adhesive would dry quicker hence job done in 6hours. Should add 2 men, One cutting one laying.

 

[Steve6690]

Very poor job. I think he's rushed it to get it done in a day. The adhesive going off quickly in the heat is no excuse - he could've mixed smaller batches or used a different adhesive. Tilemaster do a semi-rapid adhesive which isn't bad.
If the tiles are agglomerated quartz he should have used a two-part adhesive - latex instead of water.
Either way it's not good enough.