Laura Ashley Mr Jones floor tiles discolouring after being laid

[Time's Ran Out]

No that’s not right Made in Spain on the tile - manufactured by BCT based in Devon!!
That’s misleading information.
What it’s doing is putting all end users at risk! Trading standards will have to be notified, discussions in Parliament will take place, and tilers of these Isles will have to rebel!!
At the end of the day I won’t use them.

 

[Middlesex Tiles]

A new sticking point on the Brexit negotiations maybe . . . .

 

[Boggs]

Ha ha,

BCT is all we will be fitting when Theresa Mays Brexit deal gets rejected!

 

[Waluigi]

It’ll all be Chinese......

 

[Tile Shop]

Eb>10% there's no way they're floor suitable

Everyone would love this to be accurate, but technically, its not quite.

Firstly, they have the wrong CE stamp on. Kinda proves they are repackaging imported material. If they are porcelain, they will be BIa (Eb < 0.5%) or BIb (0.5 -3%). Imported ceramic floor tiles tend to be grade BIIa (3-6%) or BIIb (6-10%)

Gonna stand back and watch the pitchforks charge from over the hill when I say this, but any tile, even Class BIII (Eb > 10% like nearly all of BCT's homemade ceramic wall and floor tiles) can be certified as a floor tile providing they pass ISO 10545-4 (Modulus of rupture/breaking charge) and ISO10545-7 scratch resistance test with a PEI of 1 or more.

Density of the tile doesn't come into it. You could argue that if fixed correctly onto a properly secure substrate there "shouldn't" be a problem. but even the slightest crack in the substrate either in a screed or between boards, will crack them far easier than a tile of a higher classification.

 

[Boggs]

It’ll all be Chinese......

At least the diamond blades will be good.

God help us.

 

[Deleted member 51507]

If you have no luck with homebase, go direct to the BCT QA team. They're usually pretty helpful.

Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.

So I contacted Homebase who in turn contacted BCT and sent all my photos. They have said they do not take responsibility for shade variation of tiles fixed as should be noticed prior to laying as per statement on boxes.
My dispute is that they have since gone discoloured bar 3 or 4. They looked lovely whilst laying, it's peculiar but found other comments on instagram of people saying similar things about staining but no response from BCT. The ones that haven't changed colour actually feel smoother. It's like the discoloured ones are not properly glazed.
I have insisted they come to inspect as I am not happy and I wondered if anyone could help by providing more info regarding this fault. I am waiting to hear back.
I actually love the tiles but have lost confidence in having any more of them.
Thanks in advance.

 

[Dumbo]

I don't honestly think that just because they write that on the box It makes it a legally binding contract between bct and you. After all why should the person fixing the tiles be bct's last line of quality control .

 

[Deleted member 51507]

I agree and its a good point. I understand they have a policy but it's no excuse for shoddy customer service when there is an issue.

 

[Bathfix Bob]

BCT didn't care about my floor tile problem or should I say my customers, in the end it cost me hundreds of pounds out of my own pocket to put right. They washed their hands of me.
I tell all my customers now to avoid BCT under all circumstances. No way I'm fitting any more.