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Deleted member 1779
Legal advice needed guys. Just wondered if you had any views.
Background: I had a shop install in Manchester the other day (200 miles away) So a 400 mile round trip.
I decided to book a Travelodge at £40 a night and drive up. My plan was to put my daughter to bed at 8pm, eat my dinner then drive up at 10pm arriving at 2am.
THEY CALLED AT 9PM AND ASKED IF I WANTED THE ROOM. I SAID YES.
Heres what happened next in my letter to them.
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Statement of Facts.
At 17:59 on 11[SUP]th[/SUP] April 2013 Linda from Travelodge Warrington Lymm services WA13 0SP called my mobile and spoke to me for 15 seconds. She asked if I still needed the room {Invoice WB31869811} and {Booking 258798343} as she was fully booked and had another guest to check in.
I said yes I am just leaving and it will take me four hours to get there. She said OK your room is defiantly confirmed for you. I travelled for 3h 20m [190 miles]
On arrival at 1.19am I spoke to Gina on reception who told me they had no rooms left and they were fully booked.
She said she had spoken to the manager at Knutsford WA16 0TL and I was to travel one junction back up the M6 where a room was reserved and guaranteed for me. I waited with Gena while she telephoned again to confirm this. There was no answer but I was told that this was normal. The manger is making his night rounds. Just go to Knutsford and the room will be ready for you.
On her advice I travelled for 21 minutes [21 miles] arriving at Knutsford at 2am. I was bluntly told by the desk manager they were fully booked. We have no rooms left and no reservation.
I left Nutsford at 2am and travelled for 25 minutes [25 miles] to Widnes WA8 0HA where a girl on reception told me they were fully booked.
At 2.30am I had to abandon the trip. Returning home took 3h 30m [210 miles] and I arrived at 6am.
It is now noon on the 12[SUP]th[/SUP] of April and I have travelled a total of 446 miles which at a standard rate of £0.25 will cost £111.50 in fuel.
I have paid 2 x £5.50 for the M6 tolls. And my day rate is £250.
I hold Travelodge responsible for my expenses and inconvenience.
I am giving you 14 days notice that I want my expenses of £372.50 paid plus a £200 gesture of goodwill.
There were two contracts formed. The first contract was when your representative Linda telephoned me from Warrington Lymm services and guaranteed me a room. The second contract was formed when your representative Gina based at Warrington Lymm guaranteed me a room at Knutsford.
References #15071-752981
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Do you think I will get anywhere with Travelodge.
(Note just between you and me at 3am I did find a car park and then go to sleep on the front seat of my van. I did it by laying across the two passenger seats with my feet on the drivers seat)
It was REALLY cold and uncomfortable but I woke up at 5.30am and went to a BP garage for a coffee and a wash.
Background: I had a shop install in Manchester the other day (200 miles away) So a 400 mile round trip.
I decided to book a Travelodge at £40 a night and drive up. My plan was to put my daughter to bed at 8pm, eat my dinner then drive up at 10pm arriving at 2am.
THEY CALLED AT 9PM AND ASKED IF I WANTED THE ROOM. I SAID YES.
Heres what happened next in my letter to them.
===========================================================
Statement of Facts.
At 17:59 on 11[SUP]th[/SUP] April 2013 Linda from Travelodge Warrington Lymm services WA13 0SP called my mobile and spoke to me for 15 seconds. She asked if I still needed the room {Invoice WB31869811} and {Booking 258798343} as she was fully booked and had another guest to check in.
I said yes I am just leaving and it will take me four hours to get there. She said OK your room is defiantly confirmed for you. I travelled for 3h 20m [190 miles]
On arrival at 1.19am I spoke to Gina on reception who told me they had no rooms left and they were fully booked.
She said she had spoken to the manager at Knutsford WA16 0TL and I was to travel one junction back up the M6 where a room was reserved and guaranteed for me. I waited with Gena while she telephoned again to confirm this. There was no answer but I was told that this was normal. The manger is making his night rounds. Just go to Knutsford and the room will be ready for you.
On her advice I travelled for 21 minutes [21 miles] arriving at Knutsford at 2am. I was bluntly told by the desk manager they were fully booked. We have no rooms left and no reservation.
I left Nutsford at 2am and travelled for 25 minutes [25 miles] to Widnes WA8 0HA where a girl on reception told me they were fully booked.
At 2.30am I had to abandon the trip. Returning home took 3h 30m [210 miles] and I arrived at 6am.
It is now noon on the 12[SUP]th[/SUP] of April and I have travelled a total of 446 miles which at a standard rate of £0.25 will cost £111.50 in fuel.
I have paid 2 x £5.50 for the M6 tolls. And my day rate is £250.
I hold Travelodge responsible for my expenses and inconvenience.
I am giving you 14 days notice that I want my expenses of £372.50 paid plus a £200 gesture of goodwill.
There were two contracts formed. The first contract was when your representative Linda telephoned me from Warrington Lymm services and guaranteed me a room. The second contract was formed when your representative Gina based at Warrington Lymm guaranteed me a room at Knutsford.
References #15071-752981
===========================================================
Do you think I will get anywhere with Travelodge.
(Note just between you and me at 3am I did find a car park and then go to sleep on the front seat of my van. I did it by laying across the two passenger seats with my feet on the drivers seat)
It was REALLY cold and uncomfortable but I woke up at 5.30am and went to a BP garage for a coffee and a wash.
