Manners

[Flintstone]

I got a text at 9pm last Sunday-


Hi can you quote for metro tiles 100 x 200 fitting to toilet room please on half walls. After this we wish to get a quote for full bathroom and floor tiling. Ideally to have done as soon as possible, many thanks Pippa S8.


She didn't get a reply. Why would you text some one for first contact? Fair enough after you have met and seen the job

 

[hmtiling]

I got a text at 9pm last Sunday-


Hi can you quote for metro tiles 100 x 200 fitting to toilet room please on half walls. After this we wish to get a quote for full bathroom and floor tiling. Ideally to have done as soon as possible, many thanks Pippa S8.


She didn't get a reply. Why would you text some one for first contact? Fair enough after you have met and seen the job

I love the carrot dangling! Get that all the time. After this I've got 2000m2 for you of pumped screed already sanded! Yeah, yeah, yeah!

 

[MTiler]

Its the short, sharp texts I get that really get my back up, especially when they say 'call me'. Manners and common courtesies cost nothing.

 

[White Room]

I got a text at 9pm last Sunday-


Hi can you quote for metro tiles 100 x 200 fitting to toilet room please on half walls. After this we wish to get a quote for full bathroom and floor tiling. Ideally to have done as soon as possible, many thanks Pippa S8.


She didn't get a reply. Why would you text some one for first contact? Fair enough after you have met and seen the job

It seems to be the done way with younger people....

 

[Old Mod]

I got a good txt 10 days ago! Haha
It reads:

Hi mark. My name is Dee. I've been let down by my builder and I need the job completed. Some coving and woodwork and painting also. Tile my garden passage and install AstroTurf. Can you help
Thanx
Dee

She's still waiting for a reply!

 

[Spare Tool]

I got a good txt 10 days ago! Haha
It reads:

Hi mark. My name is Dee. I've been let down by my builder and I need the job completed. Some coving and woodwork and painting also. Tile my garden passage and install AstroTurf. Can you help
Thanx
Dee

She's still waiting for a reply!

'Tile my garden passage'...thats nearly as bad as leaving a packet of johnies lying about 😉

 

[Old Mod]

'Tile my garden passage'...thats nearly as bad as leaving a packet of johnies lying about 😉

Ok so I'll ignore that cos it's funny!
But pleeeeeeeease don't go there! 😉

 

[Spare Tool]

Ok so I'll ignore that cos it's funny!
But pleeeeeeeease don't go there! 😉

Hahaha...lock it down 🙂

 

[WetSaw]

There I was planning my extremely witty response to that and you beat me to it!!

 

[One Day]

Some great advice from Aston there. Seriously - years of experience condensed into a few paragraphs.
We'd all do well to read it, digest it, and use it.

My life prior to tiling was blue-chip sales so I'm pretty familiar with the psychology and patter.
My approach now with new customers who call me - really listen, ask questions. There are always calls which I will politely bat away, normally by being too busy.
I don't like taking "fresh" customers on really. Nearly all my work is referral so there's always a personal connection somewhere, but occasionally I get interested by someone and it can lead to good things.

If you've time and you want/need the work - then don't quickly dismiss anyone.