Mismatched tile colour on new installation

[One Day]

James, who measured the job up in the first place..you or your tiler? if that had been done right at the start you wouldn't have this problem now..

I swear, every job which my client has measured themselves is wrong. In 10yrs not one client has got it right! Even a surveyor I worked for got it way out!

 

[hmtiling]

That is not a slight difference in shade. How he missed that is beyond me. I think the supplier should have a proportion of the blame here too if they were told they were to match other tiles batch/shade numbers should've been taken.
As far as who's legally obliged to rectify it, i think that will be you as you supplied the tiles. If i'd have done that, which i wouldn't, i'd at very least remove and fix new tiles for free.

 

[andyb1]

Looks more like a different tile to me, they are completely different.

 

[Italy]

All beating about the bush.
the answer remain only one.
the fault lies with the tiler, because to placed the tiles, of another color.
stop.
a tiler with a conscience, do not do these things.
everything else is like climbing on the glass.

 

[Andy Allen]

On my quotation I always state..
'To fix new tiles to area's as specified '
OR..
'To supply and fix tiles to area's as specified '

Big difference in responsibility between the two quotes..

 

[Cris]

Lazy set out on door threshhold too

 

[Andy Allen]

Lazy set out on door threshhold too

Maybe there's a sofa going there....

 

[Just Rizzle]

i would go back to the shop any decent retailer would of tried to batch match especially if you said there were to make up shortage from already supplied tiles.
secondly did the tiles have a protected wax on them as look like one i did recently where a wax coating was put on to protect and had to scrub off with wax off this could explain y tiler didnt notice shade difference

 

[Time's Ran Out]

Unfortunately the work completed doesn't match your opinion of a 'specialist'! Although the order and supply of your tiles are the cause of your problem the final responsibility is with the tiler to ensure that all the tiles are acceptable - once fixed you've ( he) has accepted.

What's not to like about my post?
1 post in 4 years and you dislike my reply , or have you got fat fingers?

 

[Mark jude]

Sadly nowadays everyone seems to blame the trades man . I've had same batch tiles that have still been different colors . If you have had the timer in to measure up the area when quoting then the amount of times plus wastage should have been bought ,
Who ever purchased the tiles should have checked batch and shade codes match up , weather it was on Del of tiles or when in stock in shelf . Then when the installation starts they should have been checked again , then shown to customer but tiles were short to start so the job should not been started , unless the customer understands there is a chance additional tiles might be different . It may now be hard to source matching tiles to original ones . So really there are at least 5/7 checks before starting but the end responsibility is with who ever bought tiles . I normally wooumd change few tiles like this above if new tiles can be found that match as a good will gesture as good word mouth advertising is supberb and customer could say a great job and explain how the tiler even came back to change few tiles of different color for us . Then everyone sort of comes out of this this without much cost lost . The owner then could also give hand cleaning up old tiles and offer something as a good will gesture for additional time for tiled and , then customers floor looks fab as it should have done . Sadly though jobs like this never seem get sorted that easy