J
Jarmex
Hi all,
We've been having a bit of a disaster with our renovation, specifically with the kitchen floor. We had a tiler in, however some of the tiles he has laid are a noticeably different shade to the others (see picture). I have since found out that this is due to them being from a different batch. The reason for this is that (for unrelated reasons) we didn't have the correct number of tiles for the job, and explained we would order more to make up the extra before he started. Obviously we didn't realise that when we ordered more of the same tile, there could end up being colour differences between batches and unfortunately we now have a couple of very noticeable 'patches' on the floor.
I will speak to the tiler later, but I'm not really sure where the fault and therefore expense lies here - was it my fault for ordering the second batch without realising there could be a colour difference? Was it the tiler's fault for not advising me about the colour difference knowing I was ordering a second batch, for not checking the labels/colour and/or mixing boxes before laying? Was it the distributor's fault for accepting the second tile order knowing we had another order for the same tile previously (they commented on it!)? I'm assuming it's probably me or the tiler.
Additionally, I'm not quite sure how to resolve it. I guess I will have to contact the distributor to see if they can match the previous batch and rip the off-colour ones up?
Thank you for any advice,
James
We've been having a bit of a disaster with our renovation, specifically with the kitchen floor. We had a tiler in, however some of the tiles he has laid are a noticeably different shade to the others (see picture). I have since found out that this is due to them being from a different batch. The reason for this is that (for unrelated reasons) we didn't have the correct number of tiles for the job, and explained we would order more to make up the extra before he started. Obviously we didn't realise that when we ordered more of the same tile, there could end up being colour differences between batches and unfortunately we now have a couple of very noticeable 'patches' on the floor.
I will speak to the tiler later, but I'm not really sure where the fault and therefore expense lies here - was it my fault for ordering the second batch without realising there could be a colour difference? Was it the tiler's fault for not advising me about the colour difference knowing I was ordering a second batch, for not checking the labels/colour and/or mixing boxes before laying? Was it the distributor's fault for accepting the second tile order knowing we had another order for the same tile previously (they commented on it!)? I'm assuming it's probably me or the tiler.
Additionally, I'm not quite sure how to resolve it. I guess I will have to contact the distributor to see if they can match the previous batch and rip the off-colour ones up?
Thank you for any advice,
James