doug
have they said that there is any damage to the chasis?? sometimes when a car has had an impact crash, they need to put it on the jig and realign the chassis....depending on how much needs to be realigned, depends on how much it effects its value. this info gets recorded on the cars accident history. the problem is, when you come to sell. it reduces the value of your car..if you are not happy, insist on a new/similar replacement vehicle..you dont want a car thats had more hits than beatles!!!
i bought gayle a bmw 328ci in oct 2002, she hit a metro and wrote the metro off and a corsa.. the bmw wasnt that badly damaged but the cost of repair/parts was over 5k. they did put it on a jig and it was recorded (i didnt know this at the time!!)...in came up on the hpi when i tried to sell it..luckily the guy wanted my car badly so he went to williams bmw in lpool, to verify the damage to the chasis was minimal..it did sell, but i didnt realise that the info went on the cars accident history, and i didnt realise it could devalue the car considerably??
just enquire on monday....dont let them fob you off. its a numbers game to insurance companies, this is your investment!!
ed