Patchy Mapei grout... any ideas?

That’s the problem with some grouts, I have had jobs dry patchy using Bal and Mapei.

You can do 10 jobs and one will be patchy, mixed the same, washed off the same. 🤷‍♂️

Although I had one go patchy and I had used softened water from the bathroom, not sure if that was why or not.
 
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That's a section of the grout that has been drying since Friday morning
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That's what he's done today, would the adhesive be what's causing the issues? I've asked him that and he said he doesn't think so
 

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Which tile adhesive brand did you use most this year?

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