Advise what to do now...
Ok sent them this:
I am writing to you today in order to notify you of the following problems I have discovered with the work you have carried out for me.
The mosaic wall tiling which was completed whilst doing a full kitchen installation has unfortunately not been done to an acceptable
standard.
I need to inform you of the following problems
Tiles not cut straight
Grout missing or cracking in places
Tiles uneven and not level
Metal tiles scratched
Large gaps filled with grout instead of tiles
Which means overall the finish looks awful and is to a very poor standard.
The Supply of Goods and Services Act 1982 states “that reasonable care or skill must be used while working”. In my opinion, you did not use reasonable care and skill when you carried out this work and you have broken your contract with me.
I would ask that I would like tiling done again to a reasonable standard. But I do not want **** or **** doing the tiling again. I require that they use someone who is experienced in mosaic tiling. I am happy for **** to arrange for someone else to do this as long they guarantee their work. Alternatively we are happy to organise this if needed. But it should be at no additional cost to ourselves.
We require all tiles to be taken off the wall. Any damage to be repaired (if damage is done when removing tiles, if necessary plastering) and levelling off wall before retiling with new tiles, all costs involved putting job right including adhesive, grout, plastering, tiles and any labour costs to be met by ****
Refund for labour of tiling already paid for poor tiling work, damages to original tiles, and for the inconvenience caused.
Please contact me as soon as possible, and no later than 14 days from the date of this letter, to agree a date by which this work will be put right.
If I do not hear back from you in the time suggested above, I will be taking further action in seeking legal advice.
Reply I got back....
Many thanks for your email. This reply is receipt of the email and the attached letter dated 4th Feb 2013.
As a dispute has arisen over our work we have no option but to cease working for yourself until the dispute has been rectified. We feel we have all the information we need and therefore our meeting tomorrow at 08:30 is unnecessary.
We have received the pictures and have looked over them. It sounds to us that you will not be happy until all the tiles have been removed from the walls and the whole job started again. This is where we disagree.
Most of the pictures show grout still on the tiles, which can be removed using grout remover. Extra grout is also needed for the gaps where we have missed. Black grout on black tiles is hard to distinguish from so we apologies where we have missed some of the grouting. With regards to the leveling of the tiles. BS 5385-3 states that a 2m straightedge should be used when trying to measure the level of the tiles. Any gap over 3mm is classed as unacceptable and we would be more than happy to replace any tiles that are out of level more than 3mm. Although thinking back we feel that there are not many tiles out of level more than 3mm. All of the above paragraph shows that not all tiles need to be removed.
We understand that you may not be happy with parts of the tiling, but feel that this can be resolved without ripping the entire thing off.
You stated in your letter that you do not mind organising your own tiler. We would prefer you to organise the tiling so any other issues that arise are dealt with by your future tiler. We feel that it is important to point out at this point that you still owe £305 before your account is settled and we feel that this amount will go along way to rectifying the work which is not up to BS5385-3 standards.
**** are always looking for customer satisfaction and we will not just run away from problems, there is no need to threaten us with court action so early on as we have only really discovered this dispute this morning.
I hope we can resolve this quickly as it is not nice for either parties involved.
