It's caused me a bit of hassle to say the least bri and its all needless as the job is mine although I completely understand its a free market and all that!! I thought I was doing the guy a good deal with the price I gave him, I have already done his 35m2 kitchen in the same tile and they know my finish is very good, yet it only takes one muppet to throw a spanner in the works.... Your right bri, out of order. I actually wouldn't mind them just going with the other tiler now as I don't want anyone thinking I'm ripping them off. I'd love to see a 19ppm2 polished porcelain installation tbh.