Hello.
I dont know about how other people quote and whether they get the sale there and then or not. I always get the job when I am there and if they say "oh we'll get back to you" then I know I will not get it, I have never ever gotten one of them jobs, and imo they are the people who just want the cheapest price so they wont be paying me to do any work for them.
If it's a referal then dont mention price, they want you to do the job because of your rep so dont offer a price unless they ask, and then just say oh I usually charge £150 a day so this will take about 3 days so your looking at £400-450.
If it's a quote from a call then,
How I do it briefly is to offer lots of advice, listen to what they say and if they dont have tiles yet then offer them your discount, always offer your own adhesive, say i can get it cheaper than you so i can pass that saving on to you. Offer suggestions and always say confidently that whatever they want to do is no problem at all, say (no matter what the job is) that it would be great to do a nice floor or a nice bathroom for a change so that they feel like you care about their job, this alone will win some people over to you.
If you state your price and they dont book you in then if you want the job and have room to lower your price then lower it, but you must say it in a way that they think you are doing them a favour. say well i can always come to an arrangement it all depends on how you want to pay, say do you need an invoice for it?
If they say no which rarely a residential cust does, then say, well if you pay cash I can do it for x amount, needs to be aroud 25% less imo. This is usually enough to get the job.
Please note i am not saying that you dont put it through your business as normal, you do an invoice they just dont see it. You still pay your tax e.t.c, they just think that you are doing them a deal, but you are just lowering your margin. Obviously you only do this if you need the work.
goodluck and regards
Ryan