Retail Mark Up

[smokie899]

Put consumables in the price with small mark up, but don't let on.
Then boss (wife) leaves the room and husband acts the boss looking a few quid off.
Then explain that he already has ie primer, self level clips, spacers, screws and Silicon.
I'm happy as I've covered the costs with small profit and they are happy as they think they saved a few quid lol

 

[Wishiwasatoptiler]

I always list all mats but never by name then they can't Google, except grout as they will pick from the samples I show. I Always have a line in the quote for misc consumables for things like spacers, primer etc. If they ask ill explain but none as yet have.

 

[White Room]

A customer recently moaned at me saying he had been on Google and found the same adhesive for £15. I explained I don't buy it online and I buy it from a local shop and have to pick it up etc. Only person that's ever said anything but we were disputing prices anyway.[/QUOTE

Get them to order it then, I'm sure the delivery would make them change there mind.