Sanding and honing travertine

[JMC tiling]

IMO sometimes in life a compromise has to be made, we do not live in a perfect world no matter how hard we try. What if you install a tile with a slight bow of say 1/2ml which is well within in tolerance and the customer pulls it, what you gonna do then? Experience also tells me that some customers ( a small minority) will try and take advantage if they feel like they could get away with saving a few quid. So no, the customer is not always right....

 

[Tile Shop]

Picture is available i think. Not at work at the moment. It was first raised 2 months ago but he's back and forth at the house doing other bathroom/en-suite/tiling jobs. But every time he goes back, the guy brings this one tile into question. Everything else he's done couldn't be faulted.

Grout joint is 3mm, and only looks bad if you look at it in a certain light. The close up picture he took if i recall correctly it only just came half way up a penny! But guess it can easily be felt with bare feet.

 

[On one]

If it was me......take the tile up and replace.
It's the only way you're going to keep this customer satisfied.
He wants his pound of flesh and he isn't going to happy until he gets it.(he wants to see you taking this tile up,no matter what)
Surely taking up the tile would be the lesser of the two evils.....soft stone....core drill it out from the centre with a series of small holes to weaken the tile and carefully chisel the rest out.