So today was my impromptu meeting with the director of BCT. It went pretty well for a first meeting. He bought along Starbucks coffee and we stood outside in the freezing cold whilst it was snowing and chatted. We talked about the issues raised in the BCT thread and no excuses were given which was refreshing. He said that they really are looking into the matters and this is what promoted his visit to Devon to the factory to get some answers. He spoke about what they as a company are doing to improve their relationship with fixers to gain that invaluable feedback and ultimately to better themselves and their reputation, and the meeting with myself will be one of many yet to come.
I have invited BCT to openly join the forum as a 'company support' account and answer questions when raised.
This was a great first meeting and a step in the right direction for us tilers!