P
Pebbs
Sometimes Im just the filling in the sandwich, if Im not fighting with clients, Im fighting with suppliers, as is the case at present, I had a load of stone damaged, and am now getting a contra-charge from the client. So I have to pass it down the line. This is what I recieved back today from the supplier, I was fuming when I first read it but then had to laugh. Im dealing with nutcases I swear.
Regardless of what any third party may say, this delivery of stone was not acceptable, and you were informed of this, and the supplier should have been informed accordingly of our dis-satisfaction. Accordingly I will be looking for a credit on the Pietra Serena.
Are you mad?? You don’t understand ether you give us the material back or you pay for it, that’s how it works, you can even tell me that the material has evaporated, it was delivered to you, fitted and you will pay.
So then I fired another response off...(cos I was more than a bit annoyed!) this is part of the response I got back.
You were advised of all the problems at the time of the deliveries and no one from your company visited site to attempt to rectify them. You were both fully aware of the disaster of stone arriving broken, chipped, marked and not cut to size.
Yes you have informed us that some pieces had to be re-cut, in which we did re cut and replace this pieces free of charge. The stone was packed perfect, you prove it was not.
Aww dear I love a good photo.... ok who's been chewing the stone...oh that must have been me in a mad moment on site!
Regardless of what any third party may say, this delivery of stone was not acceptable, and you were informed of this, and the supplier should have been informed accordingly of our dis-satisfaction. Accordingly I will be looking for a credit on the Pietra Serena.
Are you mad?? You don’t understand ether you give us the material back or you pay for it, that’s how it works, you can even tell me that the material has evaporated, it was delivered to you, fitted and you will pay.
So then I fired another response off...(cos I was more than a bit annoyed!) this is part of the response I got back.
You were advised of all the problems at the time of the deliveries and no one from your company visited site to attempt to rectify them. You were both fully aware of the disaster of stone arriving broken, chipped, marked and not cut to size.
Yes you have informed us that some pieces had to be re-cut, in which we did re cut and replace this pieces free of charge. The stone was packed perfect, you prove it was not.
Aww dear I love a good photo.... ok who's been chewing the stone...oh that must have been me in a mad moment on site!
