Tile Store training?

[Olz]

A job im doing at the weekend, the customer went and bought her tiles from her local tile shop and the bloke who sold them told her as a selling point that they would cut and drill them for me if required, she now thinks that this is common practice and keeps banging on about how if i mark the rad pipe position and drive 10 miles to the shop they'll cut them.

When I dropped some materials off the other day she was banging on about it again, I told her I didnt need them to do it and how did she think I went on at every other job and pointed out to her that Id managed on every other job id ever done and would be bringing my own tile cutter, trowels, drills etc with me. :mad2::mad2:

Now I get the feeling she thinks that me not taking them to the shop is a shortcut, staff in shops are there to sell tiles but they should think before they speak sometimes, I dont think they realise how many problems they cause us sometimes.

 

[Matt]

A job im doing at the weekend, the customer went and bought her tiles from her local tile shop and the bloke who sold them told her as a selling point that they would cut and drill them for me if required, she now thinks that this is common practice and keeps banging on about how if i mark the rad pipe position and drive 10 miles to the shop they'll cut them.

When I dropped some materials off the other day she was banging on about it again, I told her I didnt need them to do it and how did she think I went on at every other job and pointed out to her that Id managed on every other job id ever done and would be bringing my own tile cutter, trowels, drills etc with me. :mad2::mad2:

Now I get the feeling she thinks that me not taking them to the shop is a shortcut, staff in shops are there to sell tiles but they should think before they speak sometimes, I dont think they realise how many problems they cause us sometimes.

I work in a shop, so I know that alot of customers take our word as golden. Because of that, I am very very careful what I say. I would never ever step on a tradesmans toes like that. I mean c'mon, do the staff really think they can do a better job than a professional, or that a professional needs tiles cutting for them! Unbelievable! Its shop staff like that, that give the rest of us a bad name.

 

[White Room]

Speaking good sense there Matt

 

[Olz]

Best of it is, The customer rang me whilst at the shop picking the tiles up and asked if she could have chrome window trim.

Of course you can, you can have whatever colour you like, whilst your in the shop choose one you like and buy it. Ill knock the price off the bill.

I go round later the same day, have a butchers at the tiles and drop some materials off, she didnt buy the trim because the guy selling her £400 quids worth of tiles told her that it was £9 per lenght of trim (she only needed one), and that if i went and opened a trade account with them it'd only be £7. :mad2::mad2::mad2:

He wouldnt even give her the £2 discount, I've had no direct contact with the shop and have already vowed that they will never get me any where near the place.