Tiler messed up - what are my options?

Tilers Forums Official Sponsors

If it was me I would always want to speak personaly with the customer regarding setting out
 
You turn up to tile a job , some other tiler said this, box said this, instinct said this! Why the hell do they make tiles and tell you they have to be fixed 1/3 joint on a small tile - because they are *****!! But half way through they want a discount / I'd walk and tell them to keep the job. Looks better 1/2 bond anyway / but what do I know.
 
@wrighty actually they did ask, and I've attached my response - I guess I wasn't particularly definitive about my request, but again this was only going off the advice from the previous installer (who is a tiler by trade) so I could only reiterate his suggestion

@timeless john fair enough, but bear in mind I have no experience in this field. I have one person (whose is a tiler first and foremost by trade) give me advice on how a job should be done (as I actually asked for it to be laid offset by half when initially consulted) and then this is advice is not followed through, it leaves me in a difficult position as I am unsure of the implications of this. They've already had to reinstall the underfloor heating once, would removing the tiles require that to be redone again? Would the bowing make the floor surface uneven to the point of being a trip hazard? Could it become worse over time? I do like the way it looks, but am concerned about any wider implications and only feel that, as a customer, my request was ignored and the work was done against the advice of other professionals, so is substandard in the eyes of the profession and deserves compensation.

email.png
 
Manufacturers one third bond and 7mm grout line, is to compensate for poor product. Recommended by them but not law. Half bond in this situation, is the way to go!
 
Yes probably replace heating .
No it won't become worse.
Trip hazards . Something be assessed on site . But if it is that bad 1/3 bond probably wouldn't be much better.
If you like the way it looks why not think I'm glad the tiler did it that way thanks very much I appreciate what you are doing let me have the invoice as soon as you are finished and I will pay as soon as .
 
Another thing I would probably would of refused to work with those tiles. There are lots of flat tiles available for not a lot of money . I put some tiles down the other week 1200 x600 flat as a pancake at £22psm
 

Advertisement

Thread Information

Title
Tiler messed up - what are my options?
Prefix
N/A
Forum
Canada Tile Advice
Start date
Last reply date
Replies
35

Advertisement

UK Tiling Forum

Thread statistics

Created
TomR,
Last reply from
Dumbo,
Replies
35
Views
11,980

Thread statistics

Created
TomR,
Last reply from
Dumbo,
Replies
35
Views
11,980
Back