Very difficult to say what’s gone wrong. When it comes to wet room formers things need to be perfect. It could be something as simple as the timber not being screwed to the floor or the timber having too high a moisture content when installed. It could be the XPS former not bonded properly to the adhesive, wrong adhesive used etc etc.
Some people (myself included) would only be interested in starting again. I don’t put my name to rooms that are patched up or half jobs. That’s not snobbery, it’s purely because you know how everything is done plus when you put your name to half a job, people judge you on the whole job.