Topps charging for TAF's

[theyomper]

Well talking to the manager of my local Topps Tiles today he told me that following a meeting at head office the following would be introduced.

Their summary was that if other companies charge for services and deliveries then they should also charge.

To that effect as from the 25th July, Topps will now charge the customer £19.99, for them to arrange a TAF to call and quantify the job.

This poses a few questions and concerns for all of us involved in the TAF scheme.

1. Do you think the customer would be put off by the charge?
2. Would it lose you work in an already difficult market?
3. Would you, as a TAF, invoice Topps for your time and fuel for making the arrangements?
4. What other concerns would you have?

Your thoughts please

 

[Sean Kelly]

I'm currently working on a TAF job. I asked the lady of the house if she would be willing to pay £19.99 for an Topps Approved fitter to come out and quote for her tiling job. She said 'Why should I pay for something when I can pick up the phone and get a tiler around to quote free of charge'.

 

[doug boardley]

I'm currently working on a TAF job. I asked the lady of the house if she would be willing to pay £19.99 for an Topps Approved fitter to come out and quote for her tiling job. She said 'Why should I pay for something when I can pick up the phone and get a tiler around to quote free of charge'.

straight from the horses mouth, (so to speak!)

 

[mart08]

I'm a Taf and was told that the charge was for the guarantee and not for going out to quote the customer! Will clarify this on my next visit to topps.

 

[Sean Kelly]

I'm a Taf and was told that the charge was for the guarantee and not for going out to quote the customer! Will clarify this on my next visit to topps.

I got told that today too. So the quote is free but when the customer goes ahead with the service and purchases their materials a fee of £19.99 will appear on their receipt. Lots of places now charge for services that used to be free. Kitchen companies, carpet companies charge customers for home visits I was told by Topps. I don't know whether that is true or not because I have not bought a kitchen or carpets for years.