Topps Tiles trade prices going up

[newton&stockley]

can anyone tell me if their trade account prices have also doubled with bal adhesives?

 

[JRCCR]

That's what I don't like about Topps. It's good that the more you use them the better the discount but if you don't use your account for a month then it does shoot straight up. No good though as how can you give a customer an accurate price when the prices fluctuate so much.

 

[simonb43]

Never had a problem with regard to trade discount at Topps. The more you use them the better discount you get and if you know the manager well, you may get even more. If you don't use them often, then the trade price does go down, but surely that is to be expected ????

 

[Andy Allen]

Never had a problem with regard to trade discount at Topps. The more you use them the better discount you get and if you know the manager well, you may get even more. If you don't use them often, then the trade price does go down, but surely that is to be expected ????

i couldn't disagree more, during these trying times you would think tile outletts would bend over backwards for your business.

i went into original style to sort out a few tiles for a client, after giving the manager a business card and he could see my sign written van in the car park, he offered me a very good discount as good as i get with my regular supplers, and it was made clear this offer was long standing, as i was IN THE TRADE

 

[Colour Republic]

My mate sent his customer to topps today to get his grout with his trae card and they wouldnt give it to him, charged him full retail

I would be taking the grout back and inserting it in a very dark place!

At what point did the store think you would thank them for charging you customer retail? If you've given the customer your trade card to pass on discount and the store have embarassed you by refusing them discount i'd go crazy. If the store turned round and said they didn't know if the card was lost or stolen so refused on those grounds I would demand to know why if they were so concerned they didn't ring me.

 

[andy8758]

I dont think anyone on this forum works for or has any direct association with Topps Tiles.

The reality is that Topps is a Retail outlet - maximising profit on goods sold to customers who know little or nothing about their products. This is classic business practice make the punter pay whatever you think he will spend grabbing as much profit as possible - mind you there are a fair few tradesmen who will do the same given half the chance.

Now for the trade customer - Topps Tiles only pretends to offer trade discounts - it has never to my knowledge ever offered anything remotely like a sensible trade discount on its products - it neither knows or cares about fostering a good relationship with professional tilers. It is also clear, that a fair number of tilers across the UK have no choice but to buy from Topps because there is no other option. For those of you with this dilemma - I recommend buying direct from internet companies like Walls and Floors and only using Topps as an emergency supplier.

Oh and Topps do not do "customer service" (it apparently reduces their profits). So if you or your customer have a problem with them they may possibly attempt to resolve it if you were supplied by one of their shops - but if you made the mistake of buying online with Topps - not only will they refuse to provide a refund for mis-supplied goods - they will actually charge you for their mistakes!

 

[newton&stockley]

Service from BAL is a*

I recently posted a thread regarding BAL prices at Topps tiles, it turned out that only the on-line trade account prices have gone up. The prices in store are still the same (mess's up pricing up materials now).
Anyway a BAL member of staff who is on here passed this onto my local sale’s rep and popped into the office for a chat (unfortunately I was on tools at the time). I just thought I post this to let my fellow tilers know what a great service and dedication BAL members of staff have towards their end users.

Dan

 

[White Room]

Re: Service from BAL is a*

There still to expensive.

 

[Ajax123]

Re: Service from BAL is a*

There still to expensive.

I refer you my previous answer in the original thread....

 

[Scott]

Re: Service from BAL is a*

Call me a sceptic but Im sure that as this forum is sponsored by mapei it had nothing to do with their extra effort.....

 

[Dan]

I've merged the two threads as they're related.

 

[Scott]

I've merged the two threads as they're related.

Wow i thought id lost the plot there for a minute Dan!

 

[Scott]

Rob your right id have called them too but apparently he hadnt used that particular branch before.

On the subject of better discounts for more frequent use, trade should be trade. It shouldnt make one iota of difference if you havent used you account for a month. Supermarkets dont charge you more if you dont go in one week, farcical idea

 

[Dan]

Also moved to the arms now we know it to not be so accurate. But I'll keep the thread for those to see the outcome and mistake by the OP.