I recently posted a thread regarding BAL prices at Topps tiles, it turned out that only the on-line trade account prices have gone up. The prices in store are still the same (mess's up pricing up materials now).
Anyway a BAL member of staff who is on here passed this onto my local sale’s rep and popped into the office for a chat (unfortunately I was on tools at the time). I just thought I post this to let my fellow tilers know what a great service and dedication BAL members of staff have towards their end users.
Rob your right id have called them too but apparently he hadnt used that particular branch before.
On the subject of better discounts for more frequent use, trade should be trade. It shouldnt make one iota of difference if you havent used you account for a month. Supermarkets dont charge you more if you dont go in one week, farcical idea