Travertine-UFH=Decoupler? Aparently NOT..

[DHTiling]

I've had genuine Dural ci mat failures and, yes, Dural are covering the cost of their team to effect a repair. They are not covering the cost for me to:
a) make further site visits to asses the initial problem
b) attend site to ensure a satisfactory fix takes place (customer relations, too)
c) attend site 3 days later to grout all the holes that the Dural team have left
d) make further visits when another part of the floor has failed
e) see b & c above again
f) make even more site visits to sign off the work carried out during the 3rd repair area

and so the chain continues to repeat until the whole floor area has been injected. I've lost countless days, fuel cost, phone calls, materials etc to keep a happy customer due to a manufacturer failure.

One particular customer has spent over £85k on having a hand made kitchen installed so it is not an option for him to have it all taken out, the floor re-done and then kitchen re-installed but it's really affecting my business to keep him a happy customer.

Well.. i have had no response from Dural in nearly 2 month to a failure...and if i get treat the way as finishing off like you have then Dural will get a FULL public slagging from me.. whether they like it or not..

This is a major manufacture problem and needs to be sorted ASAP IMO.. so watch this space as i am about to contact said failure customer to see how it has gone after 2 months since the first failure report to dural..( might be a bit longer than that)..???

 

[andy-p]

This is all very interesting , i never realised that there was any issues fitting d/c mats , has there been any issues with membranes fixed to walls ? I have been using PCI's Pecalstic and so far no problems but this is making me seriously reconsider using mats , this is a major issue here and i hope we can get answers soon from the manufacturers..

 

[DavieA]

I agree never realised there were issues with d/c mats and am now considering what to do for upcoming job. Anyone able to offer there thoughts? There's been mention of failures on screeds but next job is as follows
22 mm chipboard overlayed with 15 mm ply to ensure floor is deflection free.
Tiles are Travertine opus mix.
Adhesive is mapei keraflex.

Floor is about 35 m2 so will cost me dear if twas to fail.

To decouple or not to decouple is the question?

 

[DHTiling]

Guys.. the issue is not how you stick them down, the top polythylene layer is separating from the fleece.. this is a manufacture problem last year and 1000's of mtrs of fixers work has delaminated from the fleece... Personally the way i feel i do not want to use this type of membrane again.. i have zero confidence in them now..

if i feel the need for an anti crack membrane then it will be mapetex or maybe pecilastic..

 

[DavieA]

That days a lot Dave, cheers. Would you recommend anti crack membranes mapetex or pecilastic? Only I've never come across them. Take it there a decoupler just different manufacturer?

 

[DHTiling]

These are single layer anti crack membranes and cannot split away like Dural etc..

 

[DavieA]

And do you have experience of them? Might call mapei and see whats what.

 

[kilty55]

i used pecilastic on a fw jobs last year,no probs at all

not used any other mats so cant comment

 

[DHTiling]

And do you have experience of them? Might call mapei and see whats what.

Ye.. i did 80 mtrs of stone with Mapetex..

 

[poynton phil]

This is very worrying, as I'v used the genisis mat on a fair few jobs in the last 10 mths or so.

If its a manufacturing fault then i would of thought that genisis would have pulled the mat from the market, but companies are still selling it, SO WHATS GOING ON GENISIS, AND DUREL, perhaps someone from the company should be brave enough to come on the forum and explain.

 

[DavieA]

what are you looking at for Mapetex price wise?

 

[DavieA]

Quick question, does anyone know how to tell the difference between the old and new duarl matting and where to buy it?

 

[Stewart]

Quick question, does anyone know how to tell the difference between the old and new duarl matting and where to buy it?

The newly designed Dural CI mat has a multi size hole design in the plastic and is quite distinctive... The old one just had round dimples in it. If you buy it from PHG who are a forum sponsor, they will only supply you with the new one and you'll get discount.

 

[andy-p]

Guys.. the issue is not how you stick them down, the top polythylene layer is separating from the fleece.. this is a manufacture problem last year and 1000's of mtrs of fixers work has delaminated from the fleece... Personally the way i feel i do not want to use this type of membrane again.. i have zero confidence in them now..

if i feel the need for an anti crack membrane then it will be mapetex or maybe pecilastic..

Ok then it should be ok to keep using the Pecalstic , as i said ive never had a problem with this as yet , and there is a definite need for d/c mats especially when fitting stone over a wet ufh ...

 

[DHTiling]

Ye , no probs..

 

[DavieA]

And does the new one not have a fleece back to it that could come away from the mat like the original matting?

 

[DHTiling]

It does have a fleece ye but it is now made in Sweden and not Germany like the other mats..

 

[DavieA]

Ah ok, and no reported issues with the new Dural? Should be sound to use. Is it called Dural ci+ by any chance?

 

[DHTiling]

It is yes..... PHG Wetrooms is now selling it..

And Dural give a FULL warranty and promise no comebacks.. unlike the older version that a few comps sold..

 

[Ken Bruty]

Just used the new ci on a trav job as a dpm, but not on ufh, so fingers crossed. When I was up at Mapei a few weeks back, the training guy mentioned Mapetex and I will be using that in future 1 - because it's a single mayer mat and 2 - it's actually cheaper than the plastic/fleece mats. I'm now concerned over a marble job done last year (40m2) on old ci on wet ufh, hopefully, as I haven't heard anything yet, it should be ok :uhoh2:

 

[DavieA]

Whos the full warranty from the seller or Dural themselves?

Mapetex is one I'm also looking into but am unsure of it because its single layer so wonder if it work as well.

 

[White Room]

Is the Mapetex available from Tile Giant?

 

[Ken Bruty]

Davie, might be worth a call to Mapei, or check out the website, I liked the simplicity and versatility of it, and the fact you can make it part of the adhesive layer without adding too much height, if any at all.

 

[DavieA]

I've never saw it in TG and when I've asked about decouplers they have never heard if them.

Others may have had better luck.

 

[DavieA]

Yeah they seem good points Cheers Ken, think ill call mapei and quiz them. Do you recon its a better choice the the new ci? Only ask as your one if the few who have tested ci+.