Travertine-UFH=Decoupler? Aparently NOT..

[Stewart]

I think the failures have been Dural specific when reported on the forums. Anyone heard of similar failures from Ditra?

The failures are industry wide barring Scluter.... Dural are the only one's taking responsibility for their problem and fixing their failures.....

 

[DavieA]

So how are Dural repairing these, full reinstall if all specs and procedures have been followed? Wonder if a Dural redesign may be on the cards?

 

[Stewart]

The failures are noticeable by walking over the tiled floor and it sounds like your walking on broken glass under the tiles with a noticeable crunching.

It's caused by the plastic delaminating from the fleece backing, so prematurely decoupling. If the fleece backing has come away from the adhesive on the substrate, then this is down to incorrect fixing methods.

Dural have a fix for their failures and have developed a newly designs mat, which is on the Market now. Under no circumstances use the old Dural mat. Other companies such as Genesis have pulled their mat with no support for failures as yet that I'm aware of.

 

[Thespanishtiler]

Dave made me aware of this issue and I have been to visit all my customers for the last 12 months where Dural or G mat has been used.

pleased to say they are all ok, but non where over wet ufh.

Is the de-laminating problem isolated to wet ufh jobs or all installs ?

would be interested to find out.

 

[Stewart]

Dave made me aware of this issue and I have been to visit all my customers for the last 12 months where Dural or G mat has been used.

pleased to say they are all ok, but non where over wet ufh.

Is the de-laminating problem isolated to wet ufh jobs or all installs ?

would be interested to find out.

Electric ufh and timber for me Spanish. I was told the problem floors are ment to show within six month. After that you should be ok.

 

[Thespanishtiler]

cheers stuart,

I always lay hb boards before fixing the ci and use a highly modified c2 s1 (leaderflex) mixed on the soft slumpy side with a 6mm trowel and have a Kd mat roller so am happy i cover all bases but its still a bit worrying.

spanish

 

[Stewart]

cheers stuart,

I always lay hb boards before fixing the ci and use a highly modified c2 s1 (leaderflex) mixed on the soft slumpy side with a 6mm trowel and have a Kd mat roller so am happy i cover all bases but its still a bit worrying.

spanish

Me too, which is why it's so annoying when the actual mat fails.....

 

[Daz]

I've had genuine Dural ci mat failures and, yes, Dural are covering the cost of their team to effect a repair. They are not covering the cost for me to:
a) make further site visits to asses the initial problem
b) attend site to ensure a satisfactory fix takes place (customer relations, too)
c) attend site 3 days later to grout all the holes that the Dural team have left
d) make further visits when another part of the floor has failed
e) see b & c above again
f) make even more site visits to sign off the work carried out during the 3rd repair area

and so the chain continues to repeat until the whole floor area has been injected. I've lost countless days, fuel cost, phone calls, materials etc to keep a happy customer due to a manufacturer failure.

One particular customer has spent over £85k on having a hand made kitchen installed so it is not an option for him to have it all taken out, the floor re-done and then kitchen re-installed but it's really affecting my business to keep him a happy customer.

 

[DavieA]

I've only used mat a few times and always layed with keraflex mosaic troweled and go over with grout float to ensure coverage. You guys have more experience with this than me but do you think guys an appropriate method of fixing?

How to tell between new mat and old?

 

[Stewart]

I've had genuine Dural ci mat failures and, yes, Dural are covering the cost of their team to effect a repair. They are not covering the cost for me to:
a) make further site visits to asses the initial problem
b) attend site to ensure a satisfactory fix takes place (customer relations, too)
c) attend site 3 days later to grout all the holes that the Dural team have left
d) make further visits when another part of the floor has failed
e) see b & c above again
f) make even more site visits to sign off the work carried out during the 3rd repair area

and so the chain continues to repeat until the whole floor area has been injected. I've lost countless days, fuel cost, phone calls, materials etc to keep a happy customer due to a manufacturer failure.

One particular customer has spent over £85k on having a hand made kitchen installed so it is not an option for him to have it all taken out, the floor re-done and then kitchen re-installed but it's really affecting my business to keep him a happy customer.

I've had genuine Dural ci mat failures and, yes, Dural are covering the cost of their team to effect a repair. They are not covering the cost for me to:
a) make further site visits to asses the initial problem
b) attend site to ensure a satisfactory fix takes place (customer relations, too)
c) attend site 3 days later to grout all the holes that the Dural team have left
d) make further visits when another part of the floor has failed
e) see b & c above again
f) make even more site visits to sign off the work carried out during the 3rd repair area

and so the chain continues to repeat until the whole floor area has been injected. I've lost countless days, fuel cost, phone calls, materials etc to keep a happy customer due to a manufacturer failure.

One particular customer has spent over £85k on having a hand made kitchen installed so it is not an option for him to have it all taken out, the floor re-done and then kitchen re-installed but it's really affecting my business to keep him a happy customer.

Same situation for me Daz..... Ongoing discussions with Gerrard!