Underfloor heating/issue with builder

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Taken from their installation instructions:


Once in position, remove the backing from the adhesive


tape attached to the underside of your mat/s and secure

to your base (fig 5). Any loose cable or mesh can be

secured by using a hot glue gun or masking tape.

 

[One Day]

No special mention of the tail anywhere?

 

[One Day]

I cut and paste what you posted into Google. If it's the manufacturer i think it is, page 3 says make sure everything is covered in adhesive, or screed.

I think you misunderstood 'secured' with the need to cover...

 

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Thanks impish
Yes it does say that but how would you secure it without covering it (if using tape)

 

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surely double sided tape would be best?

 

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When I spoke to their tech chap this afternoon, he said using masking tape is fine as long as you don't form a "tent" when you apply the tape

 

[Flintstone]

Which is what you have done!

 

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Correct me if I'm wrong but with the loose wire system, don't some manufacturers supply the installer with duct tape to run along the entire length of the cable? Surely this will leave voids and possibly overheat? How is this different?

Mike

 

[Dan]

In this case it doesn't really matter. The customer has repaired the issue without allowing you to.

The correct way to go about it is report the problem to you if they thought you were the one to blame which gives you the opportunity to sort the issue out and not incur costs.

 

[radim]

Who did take this picture?
Could be of any wire instalation in the UK.
Why did they go ahead with repair without contacting you is beyond my understanding. Keep copy of all communication.

 

[Andy Allen]

Correct me if I'm wrong but with the loose wire system, don't some manufacturers supply the installer with duct tape to run along the entire length of the cable? Surely this will leave voids and possibly overheat? How is this different?

Mike

It's not duct tape.....it's like the scrim tape plasterer use......at least the last one I did was..

 

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These are the other pics

 

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These pics were taken by the guys who did the repair, someone still needs to go and replace the 2 tiles they ripped up.

 

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It's not duct tape.....it's like the scrim tape plasterer use......at least the last one I did was..

The last loose wire system I laid (admittedly it was a few years ago now) they supplied a thinner strip of duct tape to be run along the length of the wire to secure it down

 

[Dumbo]

thanks Paul C I would rather not say at this time

I don't why . They given you what they think is a legitimate reason for failure so why not say . As I said I had exact same problem with thermonet .