C
cornish_crofter
I'm a little happier now.
Remember this?
http://www.tilersforums.com/tiling-forum/19948-please-dont-buy-victoria-plumb-victoriaplumb.html
Well, I sent Victoria Plumb a comprehensive e mail with pictures showing the problems the shower tray had caused, including the support rail (holding the top of the fixed screens in place) being too big. I further suggested that since they had offered a full refund on return of the item, that they may like to consider refunding me anyway so that I had the option of removing and disposing of it without incurring inconvenience for them. I also pointed out that in the event of the installation being successful, receiving back the cost of the shower cubicle back would go a long way towards compensating me for the time lost on the job.
They have informed me that I will be receiving a cheque within a few days for the full price paid plus the delivery charge.
They have obviously recognised that the product has issues. I understand that they are going to discontinue it, whether my troubles with it are anything to do with that I don't know. Clear communication from myself at all stages has to my mind opened their eyes to the real problems.
To be fair to Victoria Plumb they have responded well most of the time. I think they could understand my fustration. It seems that I have been dealing with a company that wants to get it right, but have unwittingly tarnished their product range with a few bad apples.
We may see a company that is turning around. The customer service definitely has improved, now it's the turn of the product range.
Remember this?
http://www.tilersforums.com/tiling-forum/19948-please-dont-buy-victoria-plumb-victoriaplumb.html
Well, I sent Victoria Plumb a comprehensive e mail with pictures showing the problems the shower tray had caused, including the support rail (holding the top of the fixed screens in place) being too big. I further suggested that since they had offered a full refund on return of the item, that they may like to consider refunding me anyway so that I had the option of removing and disposing of it without incurring inconvenience for them. I also pointed out that in the event of the installation being successful, receiving back the cost of the shower cubicle back would go a long way towards compensating me for the time lost on the job.
They have informed me that I will be receiving a cheque within a few days for the full price paid plus the delivery charge.
They have obviously recognised that the product has issues. I understand that they are going to discontinue it, whether my troubles with it are anything to do with that I don't know. Clear communication from myself at all stages has to my mind opened their eyes to the real problems.
To be fair to Victoria Plumb they have responded well most of the time. I think they could understand my fustration. It seems that I have been dealing with a company that wants to get it right, but have unwittingly tarnished their product range with a few bad apples.
We may see a company that is turning around. The customer service definitely has improved, now it's the turn of the product range.
