Worst bathroom tiling job ever seen

[Robbie1983]

Thanks for taking the time to look at this post. I've used this forum many times in the past, but never posted. Hopefully this is in the right place!

The reason for this first post... Complete disappointment at how badly my parents bathroom fitout has been finished.

I'm absolutely gutted for my parents as this is the first time they've ever spent any amount of money like this to have a job properly done and I don't think they'll ever do it again.

The job was meant to take 2 weeks and it's now been 4 weeks and it's still not finished. Apparently they've said they'll put right anything my parents are unhappy about, but I can't see how that's possible without ripping it all out and starting again - with someone that can actually tile.

Any advice as to what they should do would be greatly appreciated. Do you agree that this is a bad job? Do you think it would be unreasonable for them to withhold payment or ask for it to be ripped out. I'd be reluctant to use the same people again.

 

[Qwerty]

Robbie, it's really good of you to come on here and ask us for our opinion. On the whole, the standard of finish can sometimes be a subjective matter. Homeowner standards, materials, pre completed prep, time constraints and budget can have an impact on the final result. But the standard of workmanship seen in your photos is nothing short of appalling if it was a professional tiler. If it was say for example a carpet fitter who said he could do it, and this was the end result- then no, it's not appalling, bad but not the worst. To be honest, no amount of remedial work will make it look professional. It will make it less ugly, but not a first class job. Most of us on here would actually have to try hard to do a job that bad.
The thing is, if the finished article is that bad, just what on earth is going on underneath with all of the prep (or maybe in this case none of the prep). Plumbing could leak, tiles could fall off etc etc.

As for where you go from here....... has any money changed hands, who has paid for materials, what terms were agreed?
I wouldn't advise they let them loose on it again, but legally they have to be given the chance to rectify any issues. Speak to your local trading standards officers via your council. They are very helpful and will be more than willing to guide you on the legal standing on it all. Failing that, citizens advice bureau.

I wish you all the very best with it all

 

[Robbie1983]

Also is that a new shower as suspect shower is old as you can see the chrome has worn off and now see the brass?

It's meant to be all be new, but as you've suggested I think it's been used previously - I'm sure I could see some limescale around the shower head. Each time I've visited I've noticed something else - just so many issues, the only way I can see this being rectified is by stripping the whole thing out. If I told you how much this has cost them I think you'd be shocked!

 

[Blunt Tool]

It's meant to be all be new, but as you've digested I think it's been used previously - I'm sure I could see some limescale around the shower head. Each time I've visited I've noticed something else - just so many issues, the only way I can see this being retinues is by stripping the whole thing out. If I told you how much this has cost them I think you'd be shocked!

Listen and go by what @Plan Tec Tiling suggested

 

[Robbie1983]

Robbie, it's really good of you to come on here and ask us for our opinion. On the whole, the standard of finish can sometimes be a subjective matter. Homeowner standards, materials, pre completed prep, time constraints and budget can have an impact on the final result. But the standard of workmanship seen in your photos is nothing short of appalling if it was a professional tiler. If it was say for example a carpet fitter who said he could do it, and this was the end result- then no, it's not appalling, bad but not the worst. To be honest, no amount of remedial work will make it look professional. It will make it less ugly, but not a first class job. Most of us on here would actually have to try hard to do a job that bad.
The thing is, if the finished article is that bad, just what on earth is going on underneath with all of the prep (or maybe in this case none of the prep). Plumbing could leak, tiles could fall off etc etc.

As for where you go from here....... has any money changed hands, who has paid for materials, what terms were agreed?
I wouldn't advise they let them loose on it again, but legally they have to be given the chance to rectify any issues. Speak to your local trading standards officers via your council. They are very helpful and will be more than willing to guide you on the legal standing on it all. Failing that, citizens advice bureau.

I wish you all the very best with it all

Thank you for your advice. You are absolutely right about it being subjective. I believe they used a well known (local) bathroom design and installation company. I'll let them know what you've suggested and go from there. Many Thanks.

 

[Time's Ran Out]

32 pictures and something not acceptable in every one!
You need to take advice from the Citizens Advice Bureau on your way forward to take action.
Altogether it is very bad!

 

[One Day]

No point being all flowery and fair about it. It's absolutely 100% terrible. If you've not paid the morons then don't. If i was asked to fix that up, the only way I'd entertain the idea is a complete rip out and re-fit.
It is honestly achingly, toe-curlingly, cringe-inducingly bad.
I'm sorry for your parents!

 

[Bond]

This is a Halloween horror show, inclusive of in-situ spiders web, spot to shower head @#17.
I do feel for the customer, having tradesmen in ?doing work is stressful enough, without having to deel with such poor workmanship to boot. Hope you can get resolution to your satisfaction, without too much additional hassle.

 

[LM]

This is a shocker! I’d be worried about standing under that skeiling. To leave a job as bad as that I’d be seriously concerned about the preparation to the surfaces. I feel sorry for you and your parents. That outfit need to be named and shamed and sued imo.

 

[Dusty]

That is poor. I'm not a pro tiler but could produce better. And that shower, it looks years old. Hope it gets sorted out.

 

[Gnrbytile]

That's pretty bad. What would bug me is it is all so messy. Did they use a brick to finish the Silicon off? And at least clean the windows so there's not dirty grout fingermarks everywhere.
If I left something like that I wouldn't expect to be paid, but then I don't think anyone decent would leave a job like that anyway.
Feel sorry for your folks

 

[Gnrbytile]

That's pretty bad. What would bug me is it is all so messy. Did they use a brick to finish the Silicon off? And at least clean the windows so there's not dirty grout fingermarks everywhere.
If I left something like that I wouldn't expect to be paid, but then I don't think anyone decent would leave a job like that anyway.
Feel sorry for your folks

 

[Gnrbytile]

That's pretty bad. What would bug me is it is all so messy. Did they use a brick to finish the Silicon off? And at least clean the windows so there's not dirty grout fingermarks everywhere.
If I left something like that I wouldn't expect to be paid, but then I don't think anyone decent would leave a job like that anyway.
Feel sorry for your folks

 

[Gnrbytile]

That's pretty bad. What would bug me is it is all so messy. Did they use a brick to finish the Silicon off? And at least clean the windows so there's not dirty grout fingermarks everywhere.
If I left something like that I wouldn't expect to be paid, but then I don't think anyone decent would leave a job like that anyway.
Feel sorry for your folks

 

[ATZ Tiling]

That is really bad tiling. Not a professional, surely. Don't pay. Start again and ask for discount or compensation due to the additional upheaval and delays.

 

[GAZ5518]

Appalling finish.... For what looks like a fairly straight forward install for a "Professional" Tiler... Unfortunately this happens a lot.. Most definitely within your parents rights to get this rectified.... Hope it goes well..