Anyone with kids and iPhones or iPods should read this

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If you have not authorised it and it's on your credit card they have taken the money under fraudulent conditions. I beleive this is covered under your section 73 consumer credit protection. If apple won't cough up then you should lodge a complaint with your credit card company.
 
I think by actually putting your bank details in when setting up an iPhone which you have to do and this is my wife's old phone your giving them permission to take money if you've bought something or in my case f**king gems to protect a base on a stupid game, but I appreciate any help or any different angles or avenues I can go down when I get I reply off apple
 
Oh and it's a debit card not a credit card which I probably would be able to claim back off

Oh bu##er. If it's visa debit you might get somewhere. I had a similar incident with my son a few years back and visa actually sorted it for me. They did not pay up themselves but did get my money back for me. Mine was £400 ish as well.... They used the defence that it was a fraudulent transaction as I had not requested the services ( in my case it was for sports results services that my son had signed up for and that sent him a text every hour to update him on football results - even when there were no results to report but they charged 60p per text sent. That was when they told me if it was a credit card it would have been easier to sort.

Definitely worth a call IMO
 
My son done his mum for £96 not long ago through a free game, exact same circumstances, tried to claim back the money but got nowhere, that was on a visa debit card.
Safe to say password changed & he doesn't know it..
 

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