customer

  1. E

    I'm having trouble with a customer relating to grout (Bal Micromax)

    So I'm having trouble with a customer relating to grout (Bal Micromax) I have tiled 70 sq metres of Porcelanosa 60 x 60 polished porcelain tiles on a job. The customer supplied everything apart from the floor adhesive and primer. They went to CTD in Stirling to find an appropriate grout to...
  2. M

    help with strange customer

    I've been tiling for 12 years now never really had problems with customers till now! started work on a house before xmas where we did 3 bathrooms, first two went well got paid for them in November everything great. then started the third bathroom everything great customer said he is well pleased...
  3. Sean Kelly

    Customer has not got email.

    I did a quote today and asked for the customers email address. 'We don't have email' was the reply. Not to worry, i'll phone them later. Well, I've produced a quote, but of course there is too much information to convey over the phone so I printed off the 2 sheets of the quote. My blue ink...
  4. S

    Customer question about fire adhesive

    Hi, Im going to be tiling a fire place for the first time in slate and the customer asked if i know what adhesive to point the bricks on the inside of the fire with. Cheers Paul
    • shogun rua
    • Thread
    • adhesive aus customer tile adhesive usa
    • Replies: 4
    • Forum: Australia Tiling Forum
  5. Dan

    14 day cooling-off period if selling to a customer in their home

    In case you missed it change to the rules came in on 13th June 2014 - completely replacing the Cancellation of Contracts made in Consumers' Homes or Place of Work Regs 2008 - that required 7 days notice and we had to give the customer a special bit of paper with the details of their rights on...
  6. Q

    Treated by a customer today

    I'm used to being offered cups of hot & cold drinks from customers, but not an afternoon in the hot tub!!!! A refreshing change from the norm I guess! So what things have we all had from customers of late?
  7. Q

    Customer wanting floral tiles

    Evening folks. I have a customer who is after some pastel coloured floral tiles. Any suggestions please? :thumbsup:
  8. Andy Allen

    hassle from a customer. .

    I cancelled a job i had booked in due to the customer doing my head in with his tile choice. When I quoted the job i spent a lot of time explaining how different types of tiles costs different amounts to fix. It was decided i would price for a basic glazed ceramic or glazed porcelain tile...
  9. M

    Awkward customer

    I've just completed a 15 m2 toilet walls and 3 m2 mosaic floor. As you walk into the room the window is not central to the wall, the boxing in built for the toilet is. The big square silver flush box is central to the boxing is so in setting out I centered the flush. I was on the job for two...
  10. D

    Another customer falls for a so called tiler

    This was installed by a so called tiler/bathroom fitter. As you can see it was all ripped out. The shower trap was connected to nothing so the water would have poured through the ceiling, the shower screen was not fixed together so if the the customer leaned against it it would have separated...
    • diamondtiling
    • Thread
    • aus customer find a tiler tiler tilers directory usa
    • Replies: 24
    • Forum: Australia Tiling Forum
  11. O

    How DO you stop a customer devaluing his house?

    After coming out of a prospective customer house last week I spied a bloke I used know across the road(I plastered his new build house 13yr ago) I went and had a chat with him about this and that,turns out he is doing his very first diy bathroom refurb after getting his marble off the net for...
    • On one
    • Thread
    • aus customer house how usa
    • Replies: 10
    • Forum: Canada Tile Advice
  12. B

    Customer supplying own adhesive...

    My customer has supplied me with Mapei cement based adhesive, Tile Giant must have sold it to them with the tiles and they did this before they contacted me. I always use Ultra products as that is all my local tile shop stock, can I use Ultra acrylic primer for a Mapei adhesive or has it got to...
  13. T

    Customer From Hell

    Just need to share this, I am working for a female engineer, she is doing my head in, I think I might cut my losses and pull off the job. To cut a long story short, she engaged me to tile a wet room, a bathroom, a kitchen floor in slate, and a ground floor Cloaks. I have been on the job a...
    • The Legend; Phil Hobson RIP
    • Thread
    • aus customer usa
    • Replies: 330
    • Forum: Canada Tile Advice
  14. mma

    Customer story...

    I was talking to a customer last week, and he told me that a mirror tile fell off the bathroom wall, smashed the sink, and some of the broken pieces hit his mums boyfriend in his face... and cut the tip of his nose off!! :yikes:
  15. C

    going back to see a customer tonight and I cant stop...

    FArtiNG!!!! I went to the chicken shop before I came home for some hot wings...and these bad boys are stinking!!! I know ill be there for an hour or so... Any tips on stopping these smelly simons
  16. B

    Chancing customer

    Popped into Topps this morning to collect an order & they asked me if I was taking away the Travertine too. Told them I don't have a Travertine job. It was put through my discount. After further investigation, found out it was a customer I quoted for months ago. She wanted me to start right away...
  17. O

    How to let a customer down!

    Whilst I have never priced a job to not get it, I fear if I price high on this job I might just end up getting it! There is just too many things going against this job! 35m2 kitchen floor, Kitchen fitter in as we speak, 600mm x 600mm pale coloured polished porcelain with transit wax, Customer...
    • On one
    • Thread
    • aus customer down how how to tile tiling guide usa
    • Replies: 18
    • Forum: Canada Tile Advice
  18. D

    Showed customer my Big tool .

    Customer was admiring my Sigma 600 cutter... then shows him the big boy... Sigma 3EK 1250mm cutter... well impressed..:thumbsup:.. Sigma all the way for the pro tiler.. :smilewinkgrin:
    • DHTiling
    • Thread
    • aus big customer tool usa
    • Replies: 7
    • Forum: Canada Tile Advice
  19. S

    text from customer

    "Thanks for doing the finishing touches to our bathrooms, its an outstanding piece of work and we are very proud of it .Regards Earl and Careta" It took me a bit of time to get back and put their skirting around their downstairs loo but its nice to be appreciated :hurray:
  20. S

    customer calling times

    A potentiel customer has rung 2-3 times after 8.30pm I feel like telling them to go forth and multiply but havent because its unprofessional I may change my voicemail to say" thank you for your call please call back during business hours which are between 8am and 6pm or leave a message after...

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