customer

  1. O

    Prospective customer

    Just been exchanging texts with a customer.......the last text from him contained the words.......''cash consideration''...mmmmmm won't be replying to that text because...........he works for the......Crown Prosecution Service!!!!!!!!!!!!!
  2. CJ

    Bored Customer

    Well today was a first............job I started on Monday. Customers gave me full run of the place, as they are both at work all day. He has today off......so off he goes to knock a few balls about with his sticks!! On his return......he's bored. "Can I wash your van" he says. Chuffing thing...
  3. M

    Best way to advise customer of a floor that WILL FAIL??

    I have recently been asked to tile a chipboard floor thats on a ground floor it is far too flexible to tile and i cant see how it can be strengthened. a cubicle has allready been installed directly onto this...This is a floor that is just not suitable to tile but i want to tell the custoimer in...
    • Martino
    • Thread
    • aus best best way customer fail floor that usa
    • Replies: 6
    • Forum: Canada Tile Advice
  4. J

    Customer quotes/contracts conditions

    Hey all I was just wondering if any knows of a standard terms and conditions page that I could amend if need be for domestic work and commercial work to add to my quotations etc. Frequently when finishing a domestic job I get " Can you just scribe this plinth in or put the cooker hood back or...
    • Jeff the tiler
    • Thread
    • aus customer usa
    • Replies: 9
    • Forum: Canada Tile Advice
  5. O

    Today's prospective customer

    Went to look at a job 7.30am this morning, 3 bathrooms,walls and floors. Anyway the customer produced a set of photocopied plans containing a plan of where each tile went?(600x600 floors and 600x300 walls) I was taking it all in and listening politely until he was finished. Bathroom No1 ,I...
  6. T

    ever told a customer you hate the tiles they picked?

    last summer i installed a bathroom for a great couple who have now decided to change most of there tiling. they spent a lot of money on there bathroom and were pleased with the workmanship but at the end of the job i was having a joke and said i hate the tiles i've fitted. 6 months later i got a...
  7. T

    Customer Service!

    I've been working away this week and ran out of adhesive! Popped into a Tile Showroom in Farnsworth ( near Bolton) at 8-15 this morning. No one answered the automatic doorbell for 5 minutes, then it took another 5 minutes from pressing the assistance bell for a 'lady' to come down the stairs and...
    • Time's Ran Out
    • Thread
    • aus customer usa
    • Replies: 13
    • Forum: Canada Tile Advice
  8. S

    Customer won't pay up....

    OK heres the basic story: Back in August i think it was I started a travertine wetroom (you might of seen my thread about this i will find the link in a min) Anyway the customers son had "prepared" the room ready for me to tile but had not stuck the floor membrane to the floor and also all of...
  9. M

    customer wants me to over grout bad work

    Hi all Got recommended for a job, went to look at it. Massive house,6 en-suites all in engineered quartz. Tiles loose in every room,grout cracked everywhere,wet trays not supported underneath and walls are ply,plasterboard and whatever else. Customer wants me to go over existing...
    • ms.tiles
    • Thread
    • aus bad customer grout job jobs tile grout tiling jobs tiling work usa work
    • Replies: 14
    • Forum: Canada Tile Advice
  10. D

    what the customer thought

    Had the site to myself today so i-pod on my site radio really quite loud. I was laying hardiebacker and had just stuck a board down and was stood on it wiggling it down before I screwed it. Customer poked his head round the door while I was singing my head off and shuffling on the HB...totally...
    • Dougs Third Go
    • Thread
    • aus customer usa what
    • Replies: 10
    • Forum: UK Tiling Forum
  11. I

    another happy customer...

    ...several years of this bathroom took its toll...YUK !
    • ian158
    • Thread
    • aus customer happy usa
    • Replies: 5
    • Forum: UK Tiling Forum
  12. Andy Allen

    customer switched tiles on me...

    went to start a floor today, when i got there the tiles were 400x400 polished porcelain from b&q, when i quoted the job it was a basic 300x300 white cermics with a grey vein, when i pointed out the tiles have changed they swore blind they were the same tiles, when i read the box on the new tiles...
  13. Andy Allen

    had a text from a customer...

    hi Andy, were really sorry but were going to have to cancel the tiling due to lack of funds, sorry its short notice.... this was sent to me at 9pm last night, and im ment to be doing the job today, and i quoted the job 2 weeks ago, so its taken them 2 weeks to discover they have a lack of...
  14. S

    customer callback

    hiya lads ,long time since i posted ,but here go`s been going 3 and a half years now and had my first callback regarding blown CERAMIC tiles,which has cheesed me right off kitchen floor , green chipboard flooring,overboarded with 12mm wbp ply screwed 6 inches,then primed loose wire heating...
    • stevee
    • Thread
    • aus customer usa
    • Replies: 26
    • Forum: UK Tiling Forum
  15. C

    abusive customer

    Hi all, sensible opinions please. I have been working on a job for 3 days and work has come to a halt as the tiles don't arrive for another 2 weeks so all I have been doin is prep work. Anyway customer is very unhappy, customer was responsible for ordering the tiles and relations have...
    • charlie1
    • Thread
    • aus customer usa
    • Replies: 58
    • Forum: UK Tiling Forum
  16. gamma38

    What the customer heard

    Does anyone else get customers like this. What you say versus what they hear? "That needs priming" "Throw some pva on it" "You will need white flexi adhesive for those tiles" "I'll get the adhesive for you my mate can get it cheap, he reckons I just need the grey stuff, and it's cheaper"...
  17. S

    Generous customer, vary rare!!!

    Last week completed a job for an ex-copper to tile his whole bathroom (floors and walls). On wednesday something cropped up which meant i couldn't go back thursday and friday (i don't make a habit of it but it was an emergency and the customer was very understanding). I said to the guy i'd come...
    • Sterling Tiles
    • Thread
    • aus customer usa
    • Replies: 37
    • Forum: UK Tiling Forum
  18. P

    Why is uk customer service so crap

    I'v been looking for a new laser level, for walls and floors spotted on the internet, FLT Geo systems in the US, selling a PLS2, and the PLSFT90 combo pack for $430 inc delivery, about £265. I also saw the Leica lino 2+, which is £175+vat. I'm not to sure if this does floor. I emailed both...
  19. T

    should i make the customer take them back

    so im doing this wetroom and today the customer shows me the tiles, they are slate, she loves them, 600x300 although some are595 some are 605, varying in thickness from about 6 mm to about18mm some of them are 6mm on one side and about 15mm on the other, like slabs of cheese, bloody nightmare...
    • tileunique
    • Thread
    • aus back customer should usa
    • Replies: 12
    • Forum: UK Tiling Forum
  20. B

    I told the customer and builder to cover the new floor up, and boy didn't they just..

    • bugs183
    • Thread
    • aus builder customer floor just new build they usa
    • Replies: 12
    • Forum: UK Tiling Forum

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