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  1. G

    Bad Customer Service

    Just back from a well known indipendant Tile distributor in the Gorbals area of Glasgow, was in getting some prices and placing an order, I have used this place all my carreer for tiles trims addy Sigmas etc as well as CTD anyway a lot of dosh is spent in this place every year On Saturday I...
  2. Dan

    Apple Customer Service - Once again brilliant

    As you all know I had an issue with my laptop I bought and they swapped it for the newer one with no questions asked. I've had problems with my 3GS last year, and they swapped it FOC. I didn't even buy the phone from a store, I bought it off a mate. Did the same when the 4 came out, my mate...
  3. S

    Advice needed on nightmare customer

    Really need some advice on job that has turned into a complete nightmare. Basically the customer is constantly changing his mind, asking me to do things then saying he doesn't like and asking me to redo it (the work is fine just doesn't like it) also expects me to do it for the same price. The...
  4. A

    A lesson in customer service

    Ordered Pearl Mapeidesign epoxy grout with gold glitter from Tile Giant a week before due to complete the job this was required for (not stock item - order direct from Mapei). The order got confused, and I was supplied with gold Mapeidesign with no glitter - and I was left with one very...
  5. D

    Customer gets FIFTY holes 50xholes in granite then wants money back. GOOD story!

    Paul Leighton - A customer of 365Drills manages FIFTY holes from a single pack of PORSADRILL diamond tile drills / holesaws drill bits and then wants his money back. But don't worry - This is actually a GOOD NEWS story! 50 x holes (And now wants a refund) Worried he might not have enough...
  6. I

    Correcting a customer

    I did a litte hallway today for a chap I've worked for a couple of times. I did the bathroom a couple of weeks ago and did all the Silicon work (as I normally do) only to find today when I had a look in the bathroom he has taken all my lovely neat Silicon out from all the internals and around...
  7. S

    Nightmare Customer

    Hi all, Ive had an absolute nightmare with a customer. Have had non stop agruements with the customer, wasting my time, not supplying bathroom suite and tiles leaving me on site with nothing to do for 3 days, she waited untill the wiring done, ceiling was boarded and skimmed to change her mind...
  8. D

    customer care

    How many of you give customers a courtesy call, a few weeks after the job has been completed ? I normally phone 5-6 wks later, I just say hello this is Mark who did your tiling/plastering, just giving you a quick courtesy call to see if everything is ok....just this one action can get you repeat...
  9. N

    customer has changed her mind

    we were due start a bathroom this week 16m2 fully tiled , my partner has just rang me ,she now wants mermaid board in stead ,we were charging them 400.00 with all materials. to be honest never fitted mermaid board and was wondering how much to charge just labour i reckon , is there any special...
  10. M

    customer

    I did a kitchen floor few days ago, during all the tiling process the owner of the house was sitting and watching me...just had a strange feeling anything like that happend to you guys???
  11. M

    Quote requested from customer ..........

    I have received this info - I really prefer to look at a job but he wants an approx cost - can anyone help Thanks Mark The tiles are rectangular mosaic, each tile is 18 x x 60mm, and they are on sheets of 75 tiles, each sheet is 315mm x 315mm. We need to tile the following areas: ~...
  12. M

    Tile suppliers who will offer a discount that i can pass on to customer?

    Hi Just starting out on my own as tile fitter in the Nottingham area and was wondering if anyone could suggest suppliers who will over a discount that i can pass on to customers to help me get jobs. Thanks guys Any tips on getting work also appreciated. Karl
    • midlandstiler
    • Thread
    • can customer discount offer suppliers that tile usa
    • Replies: 11
    • Forum: British & UK Tiling Forum
  13. P

    Floating floor just tile right on it the customer was told!

    I was asked to look at a floor to be tiled just before christmas, so went and had a look and it turned out to be a floating floor! The customer had, had two other local tilers look at the job and both off them told him it could be tiled strait onto as is :yikes::yikes::yikes: So I told the...
  14. L

    Saying Hi from Sweden - customer, not tiler, needing advice

    Hello all I am a Brit in Sweden having a house built. Am really fed up getting some Swedish standard finishes which are different from British norms. Grout is my issue. They just choose grey so that it doesnt show any discolouring. from what i can gather reading on the net, discolouring can be...
    • Lel
    • Thread
    • advice customer find a tiler not tiler tilers directory usa
    • Replies: 15
    • Forum: British & UK Tiling Forum
  15. E

    Making a customer cry!!!

    I have been working on a job the last couple of weeks for a builder mate of mine a £500,000 country house refurb. 4 bathrooms 50sqm kitchen, 30sqm utility...The customers husband is a real hard business man, he buys and sells shopping precints all around the world. We have not seen him on site...
  16. D

    Drilling holes in tiles is only one thing our diamond core drills do. Customer f/b

    Its always nice to get customer feedback and this is a testament from a customer who has used a 365Drills product to drill holes into very fine china. ===================================== ----- Original Message ----- From: penny (surname withheld) To: [email protected] Sent...
    • Deleted member 1779
    • Thread
    • advice customer diamond drilling holes tile tiles usa
    • Replies: 10
    • Forum: British & UK Tiling Forum
  17. S

    Tommorrow's customer

    I went this evening to prep a floor I'll be fitting tomorrow. On the way out I noticed a frame on the wall with a photo of the guy being awarded a medal by the Queen and the medal underneath...A Conspicious Gallantry Cross. I looked him up. He was a sergeant in the Paras and he led his men out...
  18. L

    Hello from a potential customer

    Hi. I'm not a tiler at all, but thought I should respect the forum rules and introduce myself. I live in Chorley, Lancs and have a wheelchair accessible shower and a non-slip floor that I want to re-tile but need some advice. I'll post in the relevant forum.
  19. T

    Hello all, need some help with very difficult customer

    Hello everybody, Unfortunately my first post is a tale of woe and I am hoping for some good advice. I have been running my own bathroom fitting company for nearly 4 years now without too many problems however I have never been in a situation like this before. 4 weeks ago I started a high...
  20. T

    Customer Vs Trade Dispute - Natural Stone Tiles

    Hi all, I understand that BS5385 suggests: Variation across Joints: ±1mm for joints less than 6mm wide ±2mm for joint 6mm or more wide However, what are the guidelines for natural stone tiles, i.e. travertine limestone which are 610mm long, 406mm wide and 12mm thick, with a joint of 2mm...
    • templar018080
    • Thread
    • customer natural natural stone stone tile tile setting tiles trade usa
    • Replies: 34
    • Forum: British & UK Tiling Forum
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