customer

  1. T

    Customer is not taking advice.

    Calling all good tilers out there please! I have a situation with a friend. He has had an ongoing extension project harboured by bad weather (rain and freezing temps). However, a fairly large (30 sqm) solid T&C floor had been prepared for tiling with 8mm ply on T&G prior to heavy rains which...
    • TheTiler
    • Thread
    • advice customer not usa
    • Replies: 19
    • Forum: UK Tiling Forum
  2. N

    Poor customer service

    Just thought I would let you know about my experience with wallsandfloors.co.uk, so you will hopefully think twice before using them. I have refrained from posting this until my issue was resolved. I ordered a load of adhesive, primer, a few tools etc from here on Sunday 2nd Oct as the website...
  3. T

    no skirting customer wants grout around edge!

    Hi ready to grout my tumbled marble install customer has decided not to put skirting on and not to seal with Silicon she wants me to flexible grout around edge! whats your opinions!!
    • timlee77
    • Thread
    • customer edge grout skirting tile grout usa
    • Replies: 12
    • Forum: UK Tiling Forum
  4. D

    Customer expectations? Is this a joke. What do people want from diamond tile drills

    Have a read below this email from a customer and tell us.... Is this a case of expectations being too high. At first it reads like bad news... Then it ends on a different note.. What do you say to a message like this.... ------------------------------- From: Shaun Sent: Sunday, September...
    • Deleted member 1779
    • Thread
    • customer diamond people this tile tile drills usa what
    • Replies: 12
    • Forum: UK Tiling Forum
  5. Sean Kelly

    Hazy Travertine - that the customer just loves.

    I’ve just laid 30sqm of tumbled unfilled travertine. I filled the pits with grout and the customer is really pleased. I now need to seal. However, there is a slight grout haze which is really annoying me. When I wipe the tile it goes, but of course it comes back again. I have been doing the...
  6. C

    Ranting about my customer am i right to????

    Hi all, just a quick rant about my customer who is driving me round the bend. Yesterday i started a 7sqm splash back in 100 x 100 tiles.....to have glass tiles "randomly" placed within. these glass tiles measure 102 x 102 mm???. In this Kitchen there are 13 electric sockets Flush fitting flat...
    • CJ CERAMICS
    • Thread
    • customer usa
    • Replies: 9
    • Forum: UK Tiling Forum
  7. G

    Bad Customer Service

    Just back from a well known indipendant Tile distributor in the Gorbals area of Glasgow, was in getting some prices and placing an order, I have used this place all my carreer for tiles trims addy Sigmas etc as well as CTD anyway a lot of dosh is spent in this place every year On Saturday I...
    • Gall.B
    • Thread
    • bad customer usa
    • Replies: 8
    • Forum: UK Tiling Forum
  8. Dan

    Apple Customer Service - Once again brilliant

    As you all know I had an issue with my laptop I bought and they swapped it for the newer one with no questions asked. I've had problems with my 3GS last year, and they swapped it FOC. I didn't even buy the phone from a store, I bought it off a mate. Did the same when the 4 came out, my mate...
  9. S

    Advice needed on nightmare customer

    Really need some advice on job that has turned into a complete nightmare. Basically the customer is constantly changing his mind, asking me to do things then saying he doesn't like and asking me to redo it (the work is fine just doesn't like it) also expects me to do it for the same price. The...
    • Smudger
    • Thread
    • advice customer needed usa
    • Replies: 4
    • Forum: UK Tiling Forum
  10. A

    A lesson in customer service

    Ordered Pearl Mapeidesign epoxy grout with gold glitter from Tile Giant a week before due to complete the job this was required for (not stock item - order direct from Mapei). The order got confused, and I was supplied with gold Mapeidesign with no glitter - and I was left with one very...
  11. D

    Customer gets FIFTY holes 50xholes in granite then wants money back. GOOD story!

    Paul Leighton - A customer of 365Drills manages FIFTY holes from a single pack of PORSADRILL diamond tile drills / holesaws drill bits and then wants his money back. But don't worry - This is actually a GOOD NEWS story! 50 x holes (And now wants a refund) Worried he might not have enough...
    • Deleted member 1779
    • Thread
    • back customer granite holes usa
    • Replies: 12
    • Forum: UK Tiling Forum
  12. I

    Correcting a customer

    I did a litte hallway today for a chap I've worked for a couple of times. I did the bathroom a couple of weeks ago and did all the Silicon work (as I normally do) only to find today when I had a look in the bathroom he has taken all my lovely neat Silicon out from all the internals and around...
  13. S

    Nightmare Customer

    Hi all, Ive had an absolute nightmare with a customer. Have had non stop agruements with the customer, wasting my time, not supplying bathroom suite and tiles leaving me on site with nothing to do for 3 days, she waited untill the wiring done, ceiling was boarded and skimmed to change her mind...
    • Slowly Learning
    • Thread
    • customer usa
    • Replies: 5
    • Forum: UK Tiling Forum
  14. D

    customer care

    How many of you give customers a courtesy call, a few weeks after the job has been completed ? I normally phone 5-6 wks later, I just say hello this is Mark who did your tiling/plastering, just giving you a quick courtesy call to see if everything is ok....just this one action can get you repeat...
    • devonmark
    • Thread
    • customer usa
    • Replies: 3
    • Forum: UK Tiling Forum
  15. N

    customer has changed her mind

    we were due start a bathroom this week 16m2 fully tiled , my partner has just rang me ,she now wants mermaid board in stead ,we were charging them 400.00 with all materials. to be honest never fitted mermaid board and was wondering how much to charge just labour i reckon , is there any special...
  16. M

    customer

    I did a kitchen floor few days ago, during all the tiling process the owner of the house was sitting and watching me...just had a strange feeling anything like that happend to you guys???
    • maniek
    • Thread
    • customer usa
    • Replies: 14
    • Forum: UK Tiling Forum
  17. M

    Quote requested from customer ..........

    I have received this info - I really prefer to look at a job but he wants an approx cost - can anyone help Thanks Mark The tiles are rectangular mosaic, each tile is 18 x x 60mm, and they are on sheets of 75 tiles, each sheet is 315mm x 315mm. We need to tile the following areas: ~...
    • marktiling
    • Thread
    • customer quote usa
    • Replies: 9
    • Forum: UK Tiling Forum
  18. M

    Tile suppliers who will offer a discount that i can pass on to customer?

    Hi Just starting out on my own as tile fitter in the Nottingham area and was wondering if anyone could suggest suppliers who will over a discount that i can pass on to customers to help me get jobs. Thanks guys Any tips on getting work also appreciated. Karl
    • midlandstiler
    • Thread
    • can customer discount offer suppliers that tile usa
    • Replies: 11
    • Forum: UK Tiling Forum
  19. P

    Floating floor just tile right on it the customer was told!

    I was asked to look at a floor to be tiled just before christmas, so went and had a look and it turned out to be a floating floor! The customer had, had two other local tilers look at the job and both off them told him it could be tiled strait onto as is :yikes::yikes::yikes: So I told the...
    • peckers
    • Thread
    • customer floating floor just tile usa
    • Replies: 6
    • Forum: UK Tiling Forum
  20. L

    Saying Hi from Sweden - customer, not tiler, needing advice

    Hello all I am a Brit in Sweden having a house built. Am really fed up getting some Swedish standard finishes which are different from British norms. Grout is my issue. They just choose grey so that it doesnt show any discolouring. from what i can gather reading on the net, discolouring can be...
    • Lel
    • Thread
    • advice customer find a tiler not tiler tilers directory usa
    • Replies: 15
    • Forum: UK Tiling Forum

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