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  1. macten

    Nightmare customer

    Went to look at a job for bathroom wall tiling in a lovely huge old house over the weekend. Lovely old guy, a professor at the local Uni, married to the nastiest piece of work I have ever met. You could see how she had sucked the very life force out of him. They showed me the field tiles and the...
  2. A

    Customer needs good advice after failed balcony job.

    Hi folks, Can you help? What procedure would you recommend a customer who has a tiled exterior balcony that failed after 3 years? It's 4 years now since the work was done. He's written 2 letters & had no response from the tiler. I've not had to deal with this type of thing before & want to...
    • Artisan
    • Thread
    • adhesive advice bal bal adhesive balcony building adhesives customer find a tiler grout job jobs tiling job tiling jobs tiling work usa work
    • Replies: 13
    • Forum: British & UK Tiling Forum
  3. F

    todays customer who knows best

    went in to silicon gap between floor and tiled skirting today and customer said grout would be better! won't bore you with discussion that took place, but when you are waiting for a big cheque the customer has the last say. He has been warned!
  4. P

    Customer comments?

    So I'm working away today and the old boy I'm working for comes in with a brew for me and say's '' You may be slow but your work is tidy'' :lol: I didn't really know what to say to that other than ''thanks'' Anyone else ever had comments that made them laugh?
  5. D

    Stupid customer.

    I have been doing a kitchen for the last two days ( I hate domestic work sometimes). I left yesterday and he assured me that the skirts would be off, the washer out and radiator removed. Got there this morning and he had done nothing. "Thought you were taking the skirts off?" I asked him. "I...
  6. W

    customer tiling

    Started a garage conversion last week,it"s being coverted into a b&b.The job is for an existing customer of mine.I"m fitting the bathroom,rads & running the drainage.When i went to price the job i thought, great i can do the tiling,nice plastered walls,level floor,this would be a great little...
  7. F

    another typical customer

    gave them a materials list, they brought , wrong addy, wrong grout and wrong tanking. And the plastering which he said, 'was as flat as flat can be' wanders off two inches ha ha love this job
  8. D

    Richard Simon is a happy customer

    I posted a job some weeks back asking if anyone could take on a job for me, it was for Richard Simon in London, I had laid the sandstone floor for him and Ken Bruty kindly agreed to take the reins. Just had an email from Richard about some further works that need doing in the near future. He...
  9. F

    appreciative customer

    Went to clear a room and take a carpet up this afternoon for a customer who is getting Karndean down tomorrow. Not my gig, but she is one of my 'good', customers. Even though I didn't need it she sent a text a few mins ago saying 'thanks'. A simple text and all these crappy customers that we...
  10. M

    is my customer trying to tell me something

    on last weeks job the tea was flowing constantly but the mug was a big yellow one with danger diy in progress written on the side on friday after I finished he said ive put your mug in the dishwasher but I know you like your tea so ive found an even bigger mug for you it had a picture of...
  11. P

    Customer has changed her mind!!!

    Hi all, Nearly completed a bathroom job floor-to-ceiling brick-bond 450x300 ceramics just the final cuts that butt up to the ceiling to left before grouting and sealing. It's a plain tile all over except for one row of patterned all around at about chest height. The problem is my customer has...
  12. T

    customer is always right?

    My latest album pics, my customer had seen a chequerboard mosaic. It was 300mmx300mm but the price was incredible. So I sourced a cheeper mosaic, only problem was it came in 300mmx300mm black and 300mmx300mm white. Not chequerboard, so I had to cut sheets down to 50mmx50mm pieces. What a pain...
  13. C

    British Telecom (BT Customer Street)

    Ok get comfy as I may or may not be about to rant/waffle/bore you. Over the years I’ve had many calls from a company called u-find-us aka customer street, they ring you up and tell you they have work ready and waiting in your area as the opening gambit, they then proceed to try and sell you...
  14. S

    Customer Reference / Satisfaction Form

    Hi All, Has anyone got a blank form for customers references that i can use as a template for my own. Is there one somewhere on this site ? Have decided that the use of photos and references from previous customers may help get more work, but not sure of the form that i should use and what...
  15. R

    Stone Floor North London - one happy customer

    Not sure where to put this post as the original request for a tiler is now closed. Anyway I got about half a dozen responses to my request and, once the screed had dried out, the job was done last week by Diamond Tiling Company of Nantwich (Crewe). Prior to engaging Diamond Tiling, Dominic had...
    • Richard Simon
    • Thread
    • customer floor floor tiling happy london london tiler stone tiler in london usa
    • Replies: 25
    • Forum: British & UK Tiling Forum
  16. D

    Customer invoices t & c

    On your invoices you give to your customers do you put any Terms and Conditions like: materials remain the property of “the company” until paid in full, payment within seven days, payment on completion etc………. I just find some customers you need to chase them up to get the money out of...
  17. P

    customer refusing to pay

    Hi, i have been a self employed tiler for approx 5 yrs. I provided a quote for someones bathroom a couple of weeks ago for 10m2 of wall tiling (main bath wall and window wall). They rang me back a few days later to accept the quote and book the job in. The day after this they rang me back to ask...
  18. U

    Customer refusing to pay

    Hi, i have been a self employed tiler for approx 5 yrs. I provided a quote for someones bathroom a couple of weeks ago for 10m2 of wall tiling (main bath wall and window wall). They rang me back a few days later to accept the quote and book the job in. The day after this they rang me back to ask...
  19. M

    How's this for customer service....

    After persuading a customer against ordering her tiles from another supplier because of delivery doubts I put an order in with Topps about 3 or 4 weeks ago for 80m2 Zamora 60x30 and 22m2 Zamora 30x30. Made it quite clear, although unnecessary in my mind, that I needed the 60x30 tiles all in one...
  20. D

    have you ever had a customer like

    two women i when to do a pool lining for they were related to elk brooks the singer any way i was the enemy the first day i got there ,and i was thinking oh no!!! any way they took to me so much they were cooking me roster dinners everyday i was like there long lost son :thumbsup:
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