customer

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  1. D

    if customer has already prepped

    just wondering guys, if customer has tried to be helpful and prepped substrate with pva, what can we do to strip it?
  2. B

    funny things that your customer says

    I know here i go again on about the people who give me work.Anyway,any of you have any quirps from customers this week that cracked you up?I might make this a weekly occurence as it happens all the time with me...lol i will start the ball rolling....here goes.....i had just finished...
  3. macten

    Feel sorry for customer

    My plumber mate fitted a new shower in a freshly tiled shower cubicle and then started on the new shower door in an en-suite. He unscrewed the old runners either side that held the old shower screen but it was siliconed to the tiles and was solid so 12 tiles in total needed to be removed (along...
  5. C

    ahh the customer again

    Went out the other day to continue tiling for a floor i had alreeady completed as paart of a large development in a kitchen but the want it to flow in to another room. I had suggested my friend would do the slc requred but they insisted his rate was far to expensive and there handyman jack of...
  6. E

    Hot customer

    Had a job today 4 sqm behind a Aga, told the women i would be there today and asked her to turn aga off 48hrs ago...Well got there today this thing was throbbing, she must have a direct pipe line to the north sea...I said to her i didn't realise i had to make and fire the tiles before fixing...
  7. T

    customer street

    hi all.... I'm new to the tiling game, and just want to say that this site is awesome! Anyway...I got a call today from somebody from 'Customer Street'. Would I be right in saying, to be blunt, that his patter is a load of ********? I wasn't really listening as I was busy at the time but he...
  9. T

    Makita UK Customer Service

    I often criticise when I get crap service but I also think praise is due for great service so: I would like to thank Makita UK for the service I received from them. After a small debate they agreed that the charger on my drill should be replaced free of charge. They even offered to collect...
  10. L

    customer strange looks

    went to quote a job (just before i go on holiday on tuesday) in manchester they were porcelain floor tiles roughly 60x30 matt finish porcelain tiles anyway i got there went through all the normal stuff and i did the test to see if they needed sealing so i ask if he had any tomato sauce he said...
  11. W

    Next customer please

    Was at my lock up sorting a few bits and bobs out for a job I was starting today, Pulled something in my back then starting moving like a zombie. Thinking of the customer knowing I,m not going to able to start without seeing my back cruncher first. Went to the ladies house crawled thru the front...
  13. B

    Customer has PLY thickness issues!

    Turning into a problem this, I have a customer who wants there kitchen (open plan) to be tiled. This a new extension and the dinning room has been laid with oak floor so the tiles need to meet up to it! The kitchen has a chipboard floor screwed into floor joists, so this leaves about a 20mm drop...
  14. M

    Strange customer

    Went to price a domestic job to day for a lady. Goes into the kitchen which is what needs tiling and open my tape to start measuring unfortunately my thumb was on the side of the tape and so the tape sliced me open good style. So there i am blood spurting when the lady pulls a first aid box...
  15. S

    Ever wanted to throttle a customer?

    I Picked a job up the other day a couple of ensuite walls and floors,(which in todays climate im extreamly gratefull for) however the job is a 90 mile round trip now we (me and my hoppo) took the drive out to measure the job and meet the potential client great nice job we measured it quoted and...
  17. Dan

    Working out your customer

    I've read A LOT of threads about tiler's reducing their prices and I thought I'd mention the importance of 'knowing' your customer. There seems to be just two types of categories in the domestic market related to where business came from. There are those customers that haven't been recommended...
  18. P

    Drunk customer

    Few days ago got a call from a woman asking me to pop around for a quote on a floor. Arrived and she was "smashed", "do you want a brandy and coke love?" she asked. Anyway priced her up and she said she would bell me back. Yesterday got a call for a quote, it was the same woman! went back around...
  19. J

    Help Ocd Customer From Hell!!!!!!!!!!!!!

    Hi guys and Gals. Just finished a customers bathroom walls and floor and now he is refusing to pay and has been extremely rude to me on the telephone. Throughout the job he has been leaving me notes about tiles being out by 1-2mm, he followed me around with a spirit level, the list goes on. I...
  21. P

    Customer Rip Off

    Richards at 365 Drills thread asks a very important question whats ethical http://www.tilersforums.com/tilers-forums-arms/9739-right-ethical-just-good-idea.html i have noticed a lot of tilers seam to be reluctant to price jobs on a meter rate preferring a day rate is it because they are to...
  22. C

    Is This The New Customer Street?

    I HAD THIS EMAIL 5 MINS AGO! Hello I came across your details and hope you will not see this as junk mail; if so, please do accept my apologies. We at uktrade street can offer you a complimentary service in that we have genuine customers - both commercial and domestic who would need your...
  23. R

    Kind of customer i like.

    Mate phoned me other asked if i could do a bathroom floor for him cos he'd hurt his leg playing football. So i finished it today and the woman said has andy paid you for the job and i said no he's coming over next week to pay me, and she hands me £30 i refused saying andy was paying me but she...
  25. T

    ethics and customer relations

    Idid a job for a customer last week and have just had a callback. The work consisted of a part tiled bathroom in 200 x 250 ceramic and a tiled floor in 330 x 330 ceramic. All the tiles were purchased from b&Q. The wall tiles were 5mm thick and of a really poor quality. All small cuts had to...
  26. W

    Customer street are gonna get it!!!

    Friday i was driving back from chesterfield where i bought my van. I got a call from withheld number so i picked up thinking it would be some work. It was them bstrds from customer street again!!!. Now i have had 3 phoe calls from them in the last 2 mnths that ended badly. One of the...
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