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Help Ocd Customer From Hell!!!!!!!!!!!!!
Hi guys and Gals. Just finished a customers bathroom walls and floor and now he is refusing to pay and has been extremely rude to me on the telephone. Throughout the job he has been leaving me notes about tiles being out by 1-2mm, he followed me around with a spirit level, the list goes on. I...- JIMBOB187
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- customer help usa
- Replies: 77
- Forum: UK Tiling Forum
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Customer Rip Off
Richards at 365 Drills thread asks a very important question whats ethical http://www.tilersforums.com/tilers-forums-arms/9739-right-ethical-just-good-idea.html i have noticed a lot of tilers seam to be reluctant to price jobs on a meter rate preferring a day rate is it because they are to...- Perry
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- customer off rip usa
- Replies: 16
- Forum: UK Tiling Forum
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Is This The New Customer Street?
I HAD THIS EMAIL 5 MINS AGO! Hello I came across your details and hope you will not see this as junk mail; if so, please do accept my apologies. We at uktrade street can offer you a complimentary service in that we have genuine customers - both commercial and domestic who would need your...- CLAYS TILES
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- customer new build this usa
- Replies: 15
- Forum: UK Tiling Forum
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Kind of customer i like.
Mate phoned me other asked if i could do a bathroom floor for him cos he'd hurt his leg playing football. So i finished it today and the woman said has andy paid you for the job and i said no he's coming over next week to pay me, and she hands me £30 i refused saying andy was paying me but she...- Rad2474
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- customer usa
- Replies: 1
- Forum: UK Tiling Forum
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ethics and customer relations
Idid a job for a customer last week and have just had a callback. The work consisted of a part tiled bathroom in 200 x 250 ceramic and a tiled floor in 330 x 330 ceramic. All the tiles were purchased from b&Q. The wall tiles were 5mm thick and of a really poor quality. All small cuts had to...- tiler tom
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- customer usa
- Replies: 16
- Forum: UK Tiling Forum
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Customer street are gonna get it!!!
Friday i was driving back from chesterfield where i bought my van. I got a call from withheld number so i picked up thinking it would be some work. It was them bstrds from customer street again!!!. Now i have had 3 phoe calls from them in the last 2 mnths that ended badly. One of the...- wivers
- Thread
- customer usa
- Replies: 18
- Forum: UK Tiling Forum
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giving customer option
When going in to quote a job for a wooden floor,do you give the customer the option of using fastflex,if floor is sound,or using 12mm plyboard or using 6mm backerboard,or do you try and point them in the way you think is best.- grahamster
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- customer usa
- Replies: 6
- Forum: UK Tiling Forum
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bathroom job fussy customer
i just recently tiled 13 sq bathroom walls and a 3m2 floor done in 2 days finished late though last night tiled the floor with 300x300 porcelain (nice tiles) with the toilet and sink in aswell a tiny bathroom so you could imagine there werent alot of space anyway the toilet wasnt screwed in and...- LM Ceramics
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- bathroom customer find a tiler job jobs tiling job tiling jobs tiling work usa work
- Replies: 15
- Forum: Bathroom Tiling Advice
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thx customer!
Went to a job this morning that i have had booked in for 4 weeks, customer is away but mother would be there to let me in. Turned up this morning and right as rain the mother is there to greet me. "come on in, want a tea or coffee?" (im looking at freshly tiled splashback) "errrrr! i am here...- penno
- Thread
- customer usa
- Replies: 6
- Forum: UK Tiling Forum
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Do you let the customer buy the adhesive and grout?
I keep reading that sometimes it's the customer that's supplying the adhesive and grout, and some of those times the tiler doesn't even know the brand. Do you let your customer buy the gear, if so do you tell them the brand you use? Some issues regarding loosing a bit of cash yourself, the...- Dan
- Thread
- adhesive customer grout tile adhesive tile grout usa
- Replies: 34
- Forum: UK Tiling Forum
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customer added work on and refuses to pay more than initial quote after work has begu
I started a job I got through a kitchen company and after an initial quote to work before the kitchen was fitted. On arrival the client had purchased a 10 x 8 bathroom tile for the wall and a low gradeceramic tile for the floor. I began the work on a wednesday afternoon, after not being able to...- tiler1000
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- customer job jobs quote tiling jobs tiling work usa work
- Replies: 23
- Forum: UK Tiling Forum
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Customer wants the grout changing
I finished a nice little floor job before Christmas. It was an under tile heating system followed by black tiles and then Grey grout as per customers requirments. Now the customer says that he wanted black grout. As the grey grout is set, is it possible to go over it with a black grout and...- markc
- Thread
- customer grout tile grout usa
- Replies: 7
- Forum: UK Tiling Forum
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Customer street...again
I see with interest today...that customer street have joined the forum,we will see what they have to say in due course no doubt....here is a reminder of the last thread about this company....Gaz http://www.tilersforums.com/tiling-forum/3887-customer-street.html- GazTech
- Thread
- customer usa
- Replies: 28
- Forum: UK Tiling Forum
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argument with customer
He swears blind the person who has let him down for the past three weeks is a tiler.I told he he was'nt! "why not" he said. because a real tiler does not fix tiles to wall paper and he doesnt draw individual squares on the floor with blackboard chalk where he thinks the tiles are going to go...- grumpy
- Thread
- customer usa
- Replies: 4
- Forum: UK Tiling Forum
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has a customer askes to see your qualifications
Has a customer ever asked what qualifications you have or asked to see them? As a plumber I have C&G, water regs and part p (for electrics) but no one has asked to see them, For the Water regs I have a Bpec photo ID and always keep it with me just in case- uug197h
- Thread
- customer usa your
- Replies: 10
- Forum: UK Tiling Forum
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Suspicions about a customer not paying
I started a job today where I had to tile an area of wall behind an AGA and also the floor underneath. I got the job done and I need to go back tomorrow to grout. This evening she was really picky about the floor. She told me that the grout lines weren't straight until I showed her the spacers...- felix
- Thread
- customer not usa
- Replies: 21
- Forum: UK Tiling Forum
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Re: customer street
every1 take note customer street is just UFINDUS but with a new name they had to change the name coz the rep of ufindus was so bad i worked for this organisation for a long period and i can comfirm it is a rip of they will promise enquiries but all these are is people including staff and...- EX-UFINDUS
- Thread
- customer usa
- Replies: 12
- Forum: UK Tiling Forum
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Quote sheet to post to customer
Hi, Went round a customers house the other night using a quote sheet that I printed off of the forum(very good). Anyway I rang her with a price last night and then said I will post it to her,which I thinks is better.Anyway instead of sending her a copy of what I wrote down, I wondered if...- bluevin123
- Thread
- customer quote usa
- Replies: 19
- Forum: UK Tiling Forum
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receipts for customer
hi guys finished a job today & told the lady adhesive & grout would cost £185.00 she nearly dropped dead she then asked for a receipt the problem i have is the receipt i have only comes to £136.00 because of my trade discount it should of been £226.00 retail so i have still knocked £40.00 off...- howard
- Thread
- customer usa
- Replies: 6
- Forum: UK Tiling Forum
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Customer Street?
customer street any feedback is much appreciated, had a few calls from a firm called customer street, who if i register with them say they can gurantee 26 enquiries a month. so i asked how much as you do :) the initial payment is about £270 then 8 weeks later it goes to £35 a month including...- SP Tiling Plc
- Thread
- customer usa
- Replies: 51
- Forum: UK Tiling Forum
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