Unfortunately....Yes..They took my money from when the materials were delivered....I had to pay the fitter in installments (Their own fitter btw)...He played us!!!! Claiming that he needed money upfront for materials to do the job for us, then blaming a car accident preventing him getting to us unless he could hire a van, which he asked for further labour costs upfront.I think his trying to worm his way out of the mess he's in by blaming you !!!
stick to your guns until they get it sorted. Have you paid them yet?
Then the fitter claimed that his boss (The company) were harrassing him to pay his site survey fee's which was to do with our property? And that as he was skint, could we pay this upfront to him.
I'm really angry with myself and realise that all our money went without a completed job....But then you think you can trust an established company with their fancy showrooms!! 🙁