customers does not like the job, am I liable if she decides to re do everything?

[ab.tiling]

Ok. here is my problem.
This is the cenario, I agreed to tile friends daughters property and as she was friends daughter I came down half the price I'd usually do the job, I tiled first a cloack room and that was fine, but wasn't paid for it yet, then I was asked to do the bathroom and as the walls were quite bad I decided to plaster them for free, started tiling and reached 85% until the tiles run out and now the customer decided that she don't like the job and wants it redone by someone else, so my question goes who is liable in this case? Does the liability insurance cover this? The job is good, I am professional ceramic tiler (city and guild certified) for over 10 years and have never had complains, that's why it's really puzzeling me what's going on here. :sosp:

 

[marty the tiler]

hi mate just ask here to be honest with u and what is the problem cheers

 

[diamondtiling]

Public liability insurance wont cover it.
Is she just trying to get out of paying?

 

[ab.tiling]

hi mate just ask here to be honest with u and what is the problem cheers

(According to her husband) the problem is 5mm difference in between wall on the left and wall on the right (the batroom is prox 3m wide) and if you stand by the door, it's un-noticable, unless you polled a line a cross and put a spirit level on top of it, you'd be able to tell.

 

[diamondtiling]

5mm between the grout lines or a gap in the corner of 5mm?

 

[Colour Republic]

are you saying two opposite walls are tiled but not in the middle? and the difference in height from one to the other is 5mm? If that's the case they are going over the top

If however two walls next to each other are tiled and the grout lines are out of sync by 5mm then that really is noticable

 

[ab.tiling]

Public liability insurance wont cover it.
Is she just trying to get out of paying?

I kind of knew it wouldn't, but was hoping it would cover
Also I thought about her not wanting to pay, but I think the problem here is that they are perfectionist and 5mm is the end of the world it seems.

It's like trying to be nice turned out to be a nightmare job.

 

[marty the tiler]

honestly mate if u did this job for half price these people should have been stocked that u only charged that amount stand firm mate u did the rigth thing they havent really five mm get a life cheers

 

[The D]

if she just gets someone to re-tile the job and doesn't give you the opportunity to make good the job you have done then she will have to pay the new tiler

 

[Saltire69]

Pics would help as i'm with Colour on this one.

 

[ab.tiling]

are you saying two opposite walls are tiled but not in the middle? and the difference in height from one to the other is 5mm? If that's the case they are going over the top

If however two walls next to each other are tiled and the grout lines are out of sync by 5mm then that really is noticable

Yes the 2 opposite walls, and seariously it is not noticable to the eye.

I'd say more or less it happened because the wall wasn't flash so in some places it needed to be build with the addesive to make it even out the difference, but I'm very use to doing this so it's not something new, I'm not one of those cowboys, I love my work and I love making my customers happy, also I think of myself as perfecionist, people has always been very happy with my works, so much so that they've asked me to do more jobs for them during the years. This is first time ever someones said anything negative about my work, that is why I'm shocked.

 

[Perry]

i am lost on this out of level by 5mm or the floors out of level or the tiles are out of level or the walls are not square?

 

[diamondtiling]

Yes the 2 opposite walls, and seariously it is not noticable to the eye.

I'd say more or less it happened because the wall wasn't flash so in some places it needed to be build with the addesive to make it even out the difference, but I'm very use to doing this so it's not something new, I'm not one of those cowboys, I love my work and I love making my customers happy, also I think of myself as perfecionist, people has always been very happy with my works, so much so that they've asked me to do more jobs for them during the years. This is first time ever someones said anything negative about my work, that is why I'm shocked.

as a matter of interest what adhesive did you use?

 

[ab.tiling]

Pics would help as i'm with Colour on this one.

That's my downside I almost never take pics, if I'm abel I'll take few pics later today.

I can tell you that when they saw the job half done they were still very happy, but once I put the border in and did the rest, that's when the problems came in.

 

[ab.tiling]

i am lost on this out of level by 5mm or the floors out of level or the tiles are out of level or the walls are not square?

there is a border on both sides that according to them don't add up, but before I even started the job I went around with spirit level, as well as during the tiling. But I'll got to go and see myself what they are talking about and if possible take few pics.

I'll try and correct what ever problem there might be as still I'd rather my customers happy, but if they decide to go ahead re doing the whole job I needed to know what is it by law that I am liable towards them.