Dot and Dab tiles!!

[AliGage]

Just stand firm you'll be fine.

 

[Martyn Leeds]

Nat,
You've done the right thing in questioning the installation methods.

I, and every other real tradesman need more customers like you to notice, question and challenge anything that isn't quite right.

Hopefully you can talk to the owner/manager, stop the works, pay for the suite (supply only), tiles should be able to be removed and saved (soak in hot water) - even if you have to buy a few more m2 - then thats the not the worst thing in the world.

But at least you've acted quick.

 

[Time's Ran Out]

Unless I have missed some point of the discussion so far I'am not sure why you should be out of pocket at all! They will have to replace all ruined tiles that have been paid for and make good the room to an acceptable standard. It may take time to get this sorted but his reputation has to be worth something.
Be firm but polite and express your concerns. Ask him what his intentions are and if you are not convinced a professional job is achievable take legal advice through the Citizens Advice Bureau to recover all your costs! Take plenty of photos, and keep a file - you will need it!
Good luck.

 

[nat]

To add to my problems now have a brown patch appearing on coving/ceiling underneath bathroom, not sure if I should contact him this morning and just get it over and done with rather than waiting until tomorrow?

 

[Time's Ran Out]

If its a leak I'd be inclined to get it sorted ASAP . You can bring your concerns to his attention and use his reply to plan your response on Monday.

 

[DHTiling]

I agree with John , that needs looking at , especially as the bathroom isn't in working mode yet.

 

[AliGage]

Morning John.
Nat was concerned that taking the complaint to the company and stop work might make them not hand over the goods she's paid for from them.
The suggestion/thoughts of writing off the tiles i mentioned more as a bargaining chip if they demanded any labour for what they've done. But your right, ideally they should refund there costs as well or supply more tiles.

Judging that the bathroom is not complete Nat and therefore not being used. My first guess is any leak will be on a feed pipe rather than a waste. Therefore a continual leak. Any idea where it maybe coming from Nat?

 

[nat]

Morning John.
Nat was concerned that taking the complaint to the company and stop work might make them not hand over the goods she's paid for from them.
The suggestion/thoughts of writing off the tiles i mentioned more as a bargaining chip if they demanded any labour for what they've done. But your right, ideally they should refund there costs as well or supply more tiles.

Judging that the bathroom is not complete Nat and therefore not being used. My first guess is any leak will be on a feed pipe rather than a waste. Therefore a continual leak. Any idea where it maybe coming from Nat?

I think it may be coming from a central heating pipe, judging by location of stain, the ceiling is not dripping with water, a little damp to the touch and stained

 

[Time's Ran Out]

More to claim against them for damaged ceiling if they have caused leak on central heating pipes!
Stop all work if your not assured it is being completed to British Standards and in a professional manner and demand a full refund.

 

[nat]

More to claim against them for damaged ceiling if they have caused leak on central heating pipes!
Stop all work if your not assured it is being completed to British Standards and in a professional manner and demand a full refund.

Thanks John I will be firm and stand my ground. Hopefully have an update tomorrow.