Help! Tiled wetroom floor looks perfect but grout doesn't dry out!

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It needs to be checked out as soon as possible, but I would also be concerned about the lack of tanking on the walls
 
Can we have a pic of the shower? Is it built in with a removable chrome plate?
Yes, it's a concealed valve with a removable chrome plate, but it's a long way from the shower heads (there are two). Can you see it in the picture?
 

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Doesn't matter how far away the heads are from the valve, the pipework behind the wall goes from the valve to each shower head
 
It needs to be checked out as soon as possible, but I would also be concerned about the lack of tanking on the walls
Yes, I have been concerned about this for a while, but I'm not sure how we can put it on now! Obviously if it's causing the current problems, then I feel I can go back to the builder and ask for the shower to be re-done, but at the moment I don't feel I have any evidence for this!
 
I wonder if the plumber has pressure tested the showerhead pipework or just hoped for the best.....are there any spare wall tiles just in case?
I know he is very conscientious and would imagine that he did, but I suppose a problem could have arisen since?
 
I think then that the plumber needs to make a hasty appearance to discount the shower valve and pipework as the cause.
 
I think then that the plumber needs to make a hasty appearance to discount the shower valve and pipework as the cause.
Yes, I agree! But neither the builder, nor the plumber, have ever been "hasty"....plus now all the bills have been paid there is no incentive for them to come back.....I will let you know how I get on!

Thanks for your help, it means a lot.
 
I wish I had a close up picture of the shower outlet elbow, and facia plate.
Lets not hang the plumber just yet, could be faulty shower valve.
I had one at Christmas that decided to stream out of the spindle and down the back of the tiles onto the ceiling.
What make is the shower Paula?
 
Hold on a minute Bob, no-ones hung the plumber. This is a process of elimination and the next line of investigation is that the plumber needs to check the pipework and shower valve!!

The make of the valve is Crosswater Bob.
 
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