I'm having trouble with a customer relating to grout (Bal Micromax)

[Qwerty]

I have to say I was a die hard Mapei fixer until 3 months ago. I had a major issue with Mapei which they refused to acknowledge. I lost all faith in them and their products so went to Tilemaster for everything. Using all of their products now including grout 3000 which is a far superior grout to Mapei UCP IMO. It mixes perfectly, doesn't fall off the float, doesn't slump in the joints and washes off perfectly with zero patchiness!

Try grout 3000, you will not be disappointed!

 

[hmtiling]

I have to say I was a die hard Mapei fixer until 3 months ago. I had a major issue with Mapei which they refused to acknowledge. I lost all faith in them and their products so went to Tilemaster for everything. Using all of their products now including grout 3000 which is a far superior grout to UCP. It mixes perfectly, doesn't fall off the float, slump in the joints and washes off perfectly with zero patchiness!

Try grout 3000, you will not be disappointed!

Seems to be a favourite on here. Have to have a word with my local suppliers and see what they can do.

 

[Andy Allen]

Seems to be a favourite on here. Have to have a word with my local suppliers and see what they can do.

If your used to using mapei grout then 3000 will be a breeze. .

 

[mma]

Used Bal micromax last year on a job where the customer supplied the grout. It was a real pain to wash off and dried patchy. Recent job the customer supplied some Mapei and it slumped in joints. Much prefer Grout 3000!!

 

[EdinTiler]

Thanks for all the replies. Very much appreciated.
So Trading Standards got back to me yesterday and it seems that they think I have a case to be answered. In their eyes the original agreement for price was to lay the tiles and grout the floor. Tiles and grout being supplied by the customer and primer,spacers and adhesive to be supplied by myself.
Because the grout was chosen and bought by themselves I am entitled to ask for extra money for my time and cost as this was the customers perogative to change the grout, regardless of whether it was the wrong or right colour.
They have given me a communicative protocol to go through up until the point of launching a small claims writ against them. So this is what I'm going to do.
I will keep posting up each stage of the process so that if anyone on here ever comes across the same problem (I hope they don't) they'll know the correct move to make to move forward with recouping unpaid wages back.
I have taken on board the grout issue and will certainly look into where I can find Grout3000 in central Scotland and give it a whirl.
Thanks again for all the advice, suggestions and opinions lads and lassies.
EdinTiler

 

[Unused Account 1]

Not people stock grout3000 ,get it online i guess

 

[hmtiling]

My local tile shop has just spoken to a tile master rep and a pallet is expected before Xmas. I should get some freebies!

 

[EdinTiler]

Update time :
So I received a text this morning from said customer. Apparently she is taking me to court for having to replace the entire 70 sq metre floor of the aforementioned kitchen. She has a tiler in that tried to take the grout out of the joints but chipped the tiles in the process. She's also including the cost of the labour to remove and replace the tiles and also for floor leveller?? ( it's a spanking new extension and flat as a pancake )
I could go on but I'd like any opinions on the situation from what I've already written in the thread up until now.
Thanks in advance
EdinTiler

 

[EdinTiler]

Some questions :
Surely she needed to have an independent opinion from someone qualified before replacing the tiles?
Surely the tiler that came in after me assumes responsibility for the tiles and grout when he took on the job?
Cheers
EdinTiler

 

[andyb1]

As above surely they can't blame you for chipped tiles caused by another tiler