Thanks to all of you for all your valuable opinions and advice. It is very much appreciated.
We were completely ready to eat humble pie, accept the level of quality and put it down to experience had we learned we had paid well below par and received only what we paid for. However, we are relieved to have learned, thanks to your kind insight, that we were justified to expect a certain of quality given what we are being expected to pay.
It's also a great relief to hear that there is a bare minimum that you all feel should be expected regardless of cost, and that our expectations are well in line with this. We never expect perfection at any price, but we also don't expect a finish like that! It's good to know a clean cut is not too much to ask, that it's fair to expect tiles to be in line with each other, and that our dissatisfaction was reasonable. We don't want to fobbed off, but don't want to be unfair either.
Thanks again for all the great advice and insight.
