Making a customer cry!!!

[enduro]

I have been working on a job the last couple of weeks for a builder mate of mine a £500,000 country house refurb. 4 bathrooms 50sqm kitchen, 30sqm utility...The customers husband is a real hard business man, he buys and sells shopping precints all around the world. We have not seen him on site for two weeks as he has been away. We have all been working like mad to get finished as they are moving in next Wednesday...We are all pretty much finished (except plumber...GRRR) Well the customers husband turned up on site yesterday had a walk round called us all together...OH DEAR we all thought..Well this guy got so emotional..Thanking as all for the high standard of workmanship and he started crying.
That makes the 6.30 am starts and the late finishes all worth it (plus the big cheque) Good end to the week.

 

[Stewart]

Has happened to me a few times, and i find it quite embarrassing........ Kinda makes you realise why you do the job though. To us it can seem like yet another tiling job and we've usually done it a million times before, but to the customer, it's their home, and when it all goes well and you transform it for them, i guess it can get emotional.
The big cheque at the end of it though, is the sweetest part.

 

[Time's Ran Out]

Good work Enduro.

The only time its happened for us was on a 'Better Homes' programme in 1999.
George Bond was the designer and when Carol of the Voderman showed the lady the rooms she cried/snorted at the same time! It had to be edited from the viewers but she was definitely happy.
Again hard work (all night 1 night) but our house won the challenge and we got 12 months advertising in the Yellow Pages on the back of it.

 

[Andy Allen]

ive had a few cry when they open the invioce

 

[Colour Republic]

I have been working on a job the last couple of weeks for a builder mate of mine a £500,000 country house refurb. 4 bathrooms 50sqm kitchen, 30sqm utility...The customers husband is a real hard business man, he buys and sells shopping precints all around the world. We have not seen him on site for two weeks as he has been away. We have all been working like mad to get finished as they are moving in next Wednesday...We are all pretty much finished (except plumber...GRRR) Well the customers husband turned up on site yesterday had a walk round called us all together...OH DEAR we all thought..Well this guy got so emotional..Thanking as all for the high standard of workmanship and he started crying.
That makes the 6.30 am starts and the late finishes all worth it (plus the big cheque) Good end to the week.

hmmm seems a bit fishy to me, when was the last time you saw the wife? you sure you haven't just tiled over her and now he knows he's got away with it?

It does give you a buzz when you know they value all the attention to detail and hard work you've but in

 

[user123]

I've had my customers cry because they were so happy to see the finished mosaics, they always say they had an idea and were hoping for it to be good,but noway did they think it would be that amazing etc, etc..., that's really really nice....

 

[SandyFloor]

I've had plenty of very happy customers but haven't had one cry on me....though the other day I did get a jar of home made marmalade ......I don't like marmalade

 

[hillhead]

The 90m2 marble job I'm on I'll be the one crying ! Never has so many obstacles to cut around. Plus the 600x600x20mm tiles are not well sized! I even found some at 24mm thick ! And off square. The joys of it all.

 

[user123]

I've had plenty of very happy customers but haven't had one cry on me....though the other day I did get a jar of home made marmalade ......I don't like marmalade

That's because you're in Scotland - a sharper more business like mind up there... we do T'ai Chi courses up there, and once we shared the kitchen with women who met in another room of the community centre, a coffee morning type thing, and I was so impressed with their conversations.. these late middle age women talking about finance and investment and savings and banking... in the kitchen while preparing the plates of biscuits etc!! Amazing, no talk about soap operas and such like... our association teachers, too, incredibly efficient, get things done... wouldn't be the cryig types, none of them, even though you can tell when they are really happy... so marmelade is good!!

 

[SandyFloor]

That's because you're in Scotland - a sharper more business like mind up there... we do T'ai Chi courses up there, and once we shared the kitchen with women who met in another room of the community centre, a coffee morning type thing, and I was so impressed with their conversations.. these late middle age women talking about finance and investment and savings and banking... in the kitchen while preparing the plates of biscuits etc!! Amazing, no talk about soap operas and such like... our association teachers, too, incredibly efficient, get things done... wouldn't be the cryig types, none of them, even though you can tell when they are really happy... so marmelade is good!!

The customer is a retired music teacher.......................originally from Dorset :lol:

 

[user123]

:lol: there you go then... :lol:

 

[faithhealer]

nice one enduro

 

[DHTiling]

Andrew.. it is a very good feeling isn't it.. kind of makes you wanna cry as well.. This is why we do it.. yes the money is nice but when you get this reaction .. this is what gives you as a tiler a buzz as well..

And this customer will now recommend you to the hilt.. well done..

 

[user123]

Just read back through the posts and was ashamed to realize I didn't praise you at all, it was there in my head though!!! Sorry, Andrew, you're not a mindreader, so I'll say it out loud - you've obviously done a fantastic job!!!

 

[mikethetile]

well done mate

now you know what you have to say to your clients before you show them the job

"your going to love this job " as you thrust a box of kleenex in their hand LOL