New tile cutter chipping tiles.

[Dave1664]

Is it the original norton blade? I have a clipper too and thought the original blade was good for ceramic. I replaced that with a marcrist CK850 that chipped anything that went near it, expensive mistake. I've got a continuous rim porcelain blade from ATS in it now that I like. Never noticed my blade wobble though

Yes was the original blade. I have spoken to the manufacturer and they have advised to " wear in the blade" as this may expose more of the diamonds. I have used it several times since and it does seem to have improved.

 

[David Rogers]

Its normally down to the spindle wobbling, rather than blade quality. Watch the blade as it slows after switching off, does it would excessively? If so, return the cutter and ask for one that's fit for purpose.
I Returned the same cutter and ctd swapped it no problem. I tried a couple and picked the least wobbly.

I also have a Norton Clipper TT200EM (with a bit of blade wobble). I am trying to get some spares for it (specifically the flange washer) but am having no success at all. Saint Gobain UK (the manufacturer/distributor) simply are not interested and put me onto CTD (a Saint-Gobain company). The local CTD (Milton Keynes) had not even heard of Norton and could not help. Mine is a brand new machine with a manufacturing fault that caused the flange washer to fail. I can find nothing on the web offering any UK support of any kind for this machine. Email messages to any saint-gobain address (e.g. the one listed in the Clipper hand-book) are bounced back as 'undeliverable'. A German website at least lists the spares for this machine, but postage is a minimum of 18 euros! How can a major manufacturing company offer no support for their products? I would not buy another Norton Clipper wet tile saw. It might be a great machine but, if it goes wrong, you are entirely on your own.

 

[WetSaw]

Mine is a brand new machine

Then it will be guaranteed so take it back to the shop you bought it from.

 

[Dumbo]

I also have a Norton Clipper TT200EM (with a bit of blade wobble). I am trying to get some spares for it (specifically the flange washer) but am having no success at all. Saint Gobain UK (the manufacturer/distributor) simply are not interested and put me onto CTD (a Saint-Gobain company). The local CTD (Milton Keynes) had not even heard of Norton and could not help. Mine is a brand new machine with a manufacturing fault that caused the flange washer to fail. I can find nothing on the web offering any UK support of any kind for this machine. Email messages to any saint-gobain address (e.g. the one listed in the Clipper hand-book) are bounced back as 'undeliverable'. A German website at least lists the spares for this machine, but postage is a minimum of 18 euros! How can a major manufacturing company offer no support for their products? I would not buy another Norton Clipper wet tile saw. It might be a great machine but, if it goes wrong, you are entirely on your own.

Agree with pdc . Your contract is with the company you purchased from not saint goblin. If they tell you to do anything tell them your contract is with them and nobody else so they should sort it .

 

[David Rogers]

Then it will be guaranteed so take it back to the shop you bought it from.

Thanks everyone for your replies
Sadly I bought my Norton Clipper from an eBay company, I think selling remaindered/bankrupt stock (yes, it was a tempting price!). I have tried talking with them but they are not inclined to help (and probably unable to do so). Ultimately, surely, this is the manufacturer's responsibility? They sent out a faulty machine. However, I have given up all hope of getting any joy here, so all I want is actually to buy some spares from more or less anywhere. Buying spares is a separate issue from any 'under warranty' problem. But it seems difficult just to buy spares in the UK for this machine. Any ideas anyone?

 

[Dumbo]

If your Ford focus breaks down you take it back to the dealer not ford motor company .

 

[David Rogers]

If your Ford focus breaks down you take it back to the dealer not ford motor company .

Thanks for your comment.
The responsibility ultimately is with the manufacturer under the Sales of Goods Act. Your Ford Focus is guaranteed for several years; if your dealer goes bankrupt in the meanwhile, you can still go straight back to the manufacturer if the fault is a manufacturing one. There is endless correspondence in Which? on this matter. Responsibility is ultimately with the manufacturer

 

[Dumbo]

Has the person who sold you the goods gone bankrupt . Don't they say in which your first point of call is the retailer?

 

[David Rogers]

Has the person who sold you the goods gone bankrupt . Don't they say in which your first point of call is the retailer?

Thanks for feedback
Correct, the first port of call is always the retailer. I've tried them and they cannot/will not help (they deal in remaindered or bankrupt stock so I doubt they even had another machine to swap with mine). If the retailer cannot help then you can go back to the manufacturer. Except, in this case, you can't. What sort of reputation would Ford have if it behaved similarly?
It's maybe also worth noting that this Norton Clipper comes with no specified guarantee (3 months, 6 months, a year??). The manual states 'Guarantee can be claimed and technical support obtained from your local distributor, where machines, spare parts and consumables can be ordered as well'. Except, in the UK, you can't. Early on in this saga, when I did succeed in contacting S-G UK, I was fobbed off with 'We don't help directly. Try our agents, CTD or Jewsons'. As reported earlier, my local CTD had barely heard of Norton (they had a fancy Rubi display, though!). When I persisted, my emails to S-G UK suddenly became 'undeliverable'.

 

[Dumbo]

I reckon if they can't help you as they are still there I reckon you are entitled to a refund . As regards guarantee it has to be fit for purpose or of merchandise quality. So no guarantee is bs