Problems with bal micromax grout

[AliGage]

Excellent Lynn. So pleased you got the right conclusion.
I was trying to explain in my last post, although i think your tiler should of refused to use it. Topps are ultimately responsible as they supplied the wrong products. As they were supplying tiles as well they should of been more thorough.

 

[DHTiling]

Hi Lynne... i bet that made you smile... 🙂🙂🙂

 

[kilty55]

topp result

 

[Lynne]

Big big thank you to everyone who advised me . sorry dave could not wait any longer for the quote from Michael.
If anyone needs an estate agent call me 07866011916

 

[DHTiling]

Big big thank you to everyone who advised me . sorry dave could not wait any longer for the quote from Michael.
If anyone needs an estate agent call me 07866011916

That is ok... we could not fit it in before the new year as it is.. make sure your chosen tiler knows what he is doing this time.. you did well to get Topps to pay for the tilers lack of knowledge IMHO..

 

[AliGage]

I think it's a real grey area Dave.
Topps should be up to speed with their knowledge of product if they're going to be selling tiles and suggesting adhesive, grout etc.
But i also think you're right, and as i've said. The tiler should of spotted this, which i believe he did. But surely must of realised that such a corse grout on shinny metalic tiles would not go so well.

 

[bendle]

This grout was a problem from the moment it was launched by BAL. Whilst I believe it has been re-formulated very recently, it wouldn't surprise me in the least if yours was older stock. Here's a couple of quotes on this grout from BAL's own forum:

"Think Micromax has reached it's first birthday and still we are no nearer a resolution, despite the feedback from many of us. One of the key rules in business - listen to your customers........" Tile fixer April 2012
and
"Gents, please rest assured that we are working furiously behind the scenes to make Micromax the grout we all want it to be. I realise that it has not been a quick process but we want to make sure that we get it right this time." BAL staff member April 2012
In this particular case I dont think any blame can be laid at Topps door. I suggest you ring BAL and complain.

 

[White Room]

So what are you saying....

 

[Old Mod]

I'm saying the threads 4 years old! Hahaha