it has been a good exercise for me as i am revaluating every aspect of my business
i have got feedback from my existing customers in the guise of a survey to find out how i can improve my service to them
mostly good news
high standard of work , easy to get on with etc
the negatives floored me a bit
scruffy,................... clothes covered in addy and paint, unshaven,
doesnt give them confidence that i can finish to their standards
only got job as i was reccomended or they had seen previous jobs
its all easily rectified as im not a scruff outside work
so its not being a scruff at work thats called for
easily sorted and if thats the only complaint im doing a lot right