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dscoll
Dylante. Yes i've contacted the tiler. He says the job was done correctly, "something else" must have caused the grout to crack and allow the water to get behind.
Have you contacted the tiler? This needs to be put right (PVA will not make it right).
The builder may well be the nicest bloke in the world but (most) builders have no clue about tiling, that is why they get pros in. This builder has not got the first clue what he is doing just like I wouldnt have the first clue how to build a house. If he got a pro in the first place, he should get the advise of a real pro now and foot the bill for putting it right. Clearly he doesnt want to pay for that (who would) so he is going to tell you that he can fix it him self so that he can walk away.
We are not telling you all this for a laugh, this is the best advise you will find anywhere and its free!! There is no way of sorting out these tiles with out taking them off and the builder should be paying the bill for that IMO.