Small Holes in Top of Replica Flagstones

[AndyH747]

Hi all,

Looking for some advice on a problem with some replica flagstones installed in our new kitchen. We purchased the flagstones from this company who are local to us:
Farmhouse Flagstones suppliers of handcrafted traditional flagstones, Cheltenham, Gloucestershire.
They are a replica limestone flagstone made from concrete with a resin top to resemble authentic flagstones.
After they were laid we starting noticing small holes opening up on the surface of the flagstones. I knew to expect small pin holes but some of these are getting quite large (1-2mm) in diameter and are increasing in number. On closer inspection, if you tap around the holes, you can see the resin falling away inside. This suggests that the resin top has air bubbles which are now showing with traffic moving on the floor surface and breaking the surface of each bubble.
My question is whether these holes are normal for this type of flagstone, how much worse should it get and why it isn't evident on all the flagstones. Some of the flagstones have none while others have many.
Any advice would be much appreciated before I take further action. The company concerned have refused to examine the floor and claim air bubbles are perfectly normal and there's nothing they can do about it.

 

[nybor62]

to be honest i dont no about this product , and would advise that the supplier should at least take a look and give advise,
the flags in question should maybe be removed and replaced at the comps exspense

 

[nybor62]

any pics please

 

[AndyH747]

any pics please

Will try and post some when I get a chance. The company refuses to even look at the floor so getting them out isn't an option. I'm sending them a letter stating my concerns and have also advised Trading Standards. However it would be good to know from others whether this is normal or a problem during manufacture.

 

[AndyH747]

OK have uploaded four photos. Hope they are clear enough and show the problem.
Any thoughts on this now you can see the issue?

 

[White Room]

Pockets of air in the moulding process....

 

[AndyH747]

Pockets of air in the moulding process....

Thats what I suspected. Is it acceptable though? Do I have a case to ask for remedial work/replacement or is this normal in this type of flagstone?

 

[White Room]

You could give them a call and see what responce you get and go from there...

 

[Dan]

I'd inspect the display too. If that didn't have holes in, I'd not accept holes in my batch. If it did, then perhaps it is just the range in general. (Surely not though?)

 

[AndyH747]

You could give them a call and see what responce you get and go from there...

I've already asked them to come and inspect the floor but they have refused to come out. They claim the air bubbles are normal and there's nothing they can do about them.

 

[Mike Mike]

At least they haven't gone rusty, unlike someone's very expensive limestone.... :mad2:

 

[White Room]

Be honest not sure where to go from here but it dos'nt look right after a short period of time....

 

[AndyH747]

What I would need to take the matter further is an independent report on the floor so I have proof its a defect. Could anyone recommend someone in my area (near Gloucester) that could carry this out? Obviously I would pay for the inspection and report. I would then claim this back from the retailer should the report find an inherent defect.

 

[DHTiling]

Can't beat proper REAL stone... leave the imitation stuff in the skip..


to reply to the OP... not heard of this type before.. doesn't look good either way... have you expressed your concerns to the supplier.

 

[AndyH747]

Can't beat proper REAL stone... leave the imitation stuff in the skip..


to reply to the OP... not heard of this type before.. doesn't look good either way... have you expressed your concerns to the supplier.

See my previous posts! Have informed them several times.