Small Holes in Top of Replica Flagstones

[DHTiling]

Sorry i just scanned through...


any joy then..?

 

[AndyH747]

Sorry i just scanned through...


any joy then..?

Like I've already said, they refuse to examine the floor, have said air bubbles are normal and there's nothing they can do/are prepared to do about it.

Hence my request for someone to carry out an independent report so I can take further action.

 

[DHTiling]

Never!!!, that is shocking....

I hope you get some satisfaction..

 

[Al@Lifetiles]

If "they" are saying air bubbles are normal then maybe "they" should have pointed this out before you bought this stuff.
Either way you are left with a floor that doesnt look how you wanted.
My only positive contribution to this would be to suggest a resin filler to match replica.

 

[AndyH747]

If "they" are saying air bubbles are normal then maybe "they" should have pointed this out before you bought this stuff.
Either way you are left with a floor that doesnt look how you wanted.
My only positive contribution to this would be to suggest a resin filler to match replica.

They didn't point it out and we didn't notice in the showroom. However I didn't get down on my hands and knees to examine them!

Where would I get the resin to fill the holes?

 

[White Room]

These might be worth a call Concrex Epoxy Resin Repairs - Watco Repair Products

 

[Al@Lifetiles]

Trimline Innovation - Home
This is where i get my various stone resins from.
They come in White, Straw etc. these can be mixed to get a match to the flags.
They come with an hardener.
With marble these resins are allowed to cure then polished back. Cant say ive ever come across these replicas though.
Trying to fill the holes may negate any chance you had of having the whole thing replaced though. Also it may not polish back brilliantly but i have no other suggestions.
Good luck.

 

[Pebbs]

This is totally unacceptable, even if the holes are resin filled, there could be more popping up in the future. Ive never had a composite or replica floor with this type of problems. The first step is to send a letter, stating that you were never informed of such 'occurrences' and they should spring into action, when you write these little words....

You are more than welcome to inspect the said floor supplied by your company, and rectify the defects accordingly, and bring this matter to a satisfactory conclusion. However should you not be attending or contacting me to discuss this, then I have to inform you I will be taking legal action.

Send the letter recorded post, please by law they have to be given a chance to rectify the problem. Also did you pay by credit card? you have a legal right to dispute the payment for substandard goods supplied.

Good luck and keep us informed.

Pebbs

 

[AndyH747]

This is totally unacceptable, even if the holes are resin filled, there could be more popping up in the future. Ive never had a composite or replica floor with this type of problems. The first step is to send a letter, stating that you were never informed of such 'occurrences' and they should spring into action, when you write these little words....

You are more than welcome to inspect the said floor supplied by your company, and rectify the defects accordingly, and bring this matter to a satisfactory conclusion. However should you not be attending or contacting me to discuss this, then I have to inform you I will be taking legal action.

Send the letter recorded post, please by law they have to be given a chance to rectify the problem. Also did you pay by credit card? you have a legal right to dispute the payment for substandard goods supplied.

Good luck and keep us informed.

Pebbs

Many thanks for the reply and information. I was intending to write a letter giving them a chance to rectify. I thought it would add more weight to my argument if I had a professional independent report outlining the problem.

Unfortunately we didn't pay by CC. Otherwise I'd have gone straight for Consumer Credit Act protection.

It's extremely annoying as we've spent a lot of money on the kitchen and this is our first new build. We've spent a lot of time getting everything right and apart from the floor, the kitchen is pretty much perfect. It's enough to make you sick really and this type of customer service is just appalling. I hope others stay well clear of this company. I've linked to their website in my first post.

 

[AndyH747]

Just an update and some further advice if possible.

We've now sent two letters to the company and didn't get a response to the first. In the second letter I outlined that we would be taking legal action. The proprietor of Farmhouse Flagstones has responded with a very emotional email stating that his flagstones are of the highest quality and that the air holes are completely normal. We've had someone independent go to his showroom and examine the displays. There is evidence of small air holes in the flagstones but they are very small. Ours are large, and growing in number and size as foot traffic proceeds over the floor. We also have some stones with over twenty individual holes in the surface.

He has claimed his flagstones are manufactured to British standards and were vibrated on a bed for the minimum recommended time of 60secs. He also states that it is impossible to remove all air from any precast product and that these air holes are normal. Has anyone got any definitive information on what BS standards would apply here?

We are now formulating a case to take to the small claims court but having factual information on any standards that these flagstones should meet would be helpful.

He is still refusing to even examine the floor even though his worksop is only 15 minutes away!

 

[AndyH747]

After the threat of legal action the supplier is now willing to replace the defective flagstones and pay for the labour. However he is now arguing over the cost of the labour from our tiler. We need to replace 18 flagstones in a kitchen. The old flagstones will have to be carefully removed and the area cleaned. The replacements then have to be sealed on bottom and sides before laying. After laying they need to be sealed on top and then grouted. Finally another coat of seal needs applied after the grout is dry. We will also need the old flagstones removed from site and disposed of. The kitchen area will probably be unusable while the work is carried out and the area will need to be protected with dust sheets.

For all the above work, what would a professional tiler charge on average and how long would you expect the work to take? This is in the Gloucester area.

Thanks for any replies.

 

[White Room]

We prefer no pricing in the open forum but members please PM AndyH747 with any advise on any rates/prices.

 

[Dan]

Hi Andy,

I'd let the supplier supply the labour, materials and obviously the stones and let them do it fully so that if there are future problems, they then can't come back and blame the tiler you chose etc.

Also then it wouldn't matter what the costs are involved as he'd just foot the bill directly.

 

[AndyH747]

Hi Andy,

I'd let the supplier supply the labour, materials and obviously the stones and let them do it fully so that if there are future problems, they then can't come back and blame the tiler you chose etc.

Also then it wouldn't matter what the costs are involved as he'd just foot the bill directly.

Thanks for the reply.

The problem is we don't trust him to have the job completed properly. He has argued throughout the whole process and still refuses to acknowledge any fault on his part. Trusting him or someone he appoints to complete the work satisfactorily is just not going to happen.
The other problem would be if the job isn't completed properly, which is highly likely, we'd be back in the same boat trying to get recompense. At least by having a trusted tiler who has worked for us before doing the job we can be sure it will be done correctly.

Trust me, after the experience we've had, you wouldn't trust this company either!

I'd really appreciate anyone sending me a PM with just a rough estimate of the average costs in completing the work mentioned above. I will get other quotes but it's always good to have an average to work from.