Tiler left Jerusalem Marble tiles unsealed

[Colour Republic]

hmm a bit of a tricky one this...

Firstly, in 95% of situations the floor could be laid before the kitchen is fitted, you are correct in thinking the UFH could be installed around the central island if you had supplied plans but it would be unfair for anybody to say with certainty without seeing the job. The kitchen fitters may prefer to work before the floor goes down to minimise the risk of damage. Personally even if the kitchen was installed before I would remove any decor ends, tile underneath, trim decor ends and replace but that's easy for me to say because I’m a kitchen fitter where as some tilers may not be confident in doing so or even have the tools to do that.

You did say you ordered all the materials and even though the sealer didn't turn up you were aware that these tiles needed sealing. You say that you used the kitchen throughout the week avoiding areas the tiler had pointed out but you didn't mention if any of the stains were caused at this time. If you had been very careful of the tiles during this time then the tiler may have reason to believe you were aware of how to treat the kitchen over the weekend. How bad is the damage? Were you careful at all or just used it how you would in normal use?

To be honest I think both you and the tiler have valid grounds to blame each other, that said I think most tilers would lay something over the floor if there was a slight chance of damage because they do not want to be in the situation you are in now

 

[stevetalbot]

personally i would have either..

1: worked the b/hols to complete.

2: Apologised as i had something planned for the b/hols and explained you need to keep off the floor or at least cover it with dust sheets..

But i find it hard to believe you would walk on the floor with wet/muddy feet or what ever with it being a newly laid floor....even if he had sealed it the sealer will not fully protect the floor from dirt for about 48hrs or so..

So you still would have had to very careful with it...


Why has the tiler refused to grout it...?..is it because of the stains?

Yes.

The floor marks very easily, being white. We did not walk on it with muddy shoes but the tiles picked up dirt from shoes - the tiles were not a 'dusty' finish (which would appear obviouly porous) but had a shiny appearance.

Thanks for advising what you would have done.

 

[hillhead]

Lads 15 mtrs now,4 days and he still not finished.
I'm not quick but sound to me like it should have beed finished,i'm not slow either just nice pace.

 

[Colour Republic]

Lads 15 mtrs now,4 days and he still not finished.
I'm not quick but sound to me like it should have beed finished,i'm not slow either just nice pace.

I know where you're coming from mate but without seeing the job you have no idea of what was required or even the prepwork done to the subfloor... oh and the UFH

 

[hillhead]

I know where you're coming from mate but without seeing the job you have no idea of what was required or even the prepwork done to the subfloor... oh and the UFH

Your right there colour, i forgot about the UFH.
I take it the tiler put it down??

 

[basshunter]

Try Aquamix poultice or knockdown.

 

[stevetalbot]

Your right there colour, i forgot about the UFH.
I take it the tiler put it down??

Yes but it was electric matting type just needed laying out and taping at seams. It has not been connected.

 

[DHTiling]

Yes but it was electric matting type just needed laying out and taping at seams. It has not been connected.

As easy as that eh?...:smilewinkgrin:....what about the grouting...you didn't reply..why hasn't he come back..?

 

[Fred]

I either seal the slate before starting to tile, or seal as I go knowing people have to use the room. Also, it takes nothing to throw a cover over the work & leave a note of do's & dont's...............

 

[Colour Republic]

Yes but it was electric matting type just needed laying out and taping at seams. It has not been connected.

Has the tiler mentioned why it has not been connected yet? Are you aware you won't be able to use the UFH until the tile adhesive has fully cured?

 

[Daz]

As many of you know, I have recently completed a Cappuccino Marble hallway (25sqm 'ish). I had to prepare the subfloor with slc and cut around and under the bullnose stair. This job took a few days and I made sure that I kept the customer informed and educated. I used a rapid setting adhesive and ensured that the last tile was fixed at least 2 hours before the time that I knew my customer would be returning home. I ensured that the fixed tiles were covered until I had a chance to do the sealing and I advised my customer of the importance of keping off the floor as much as possible, and the risks of staining and scratching.

My customer was very keen for the perfect finish and made sure that the floor was respected, so all went well.

The tiler should ensure effective communication with the customer so that the perfect finish can be achieved, it's just common sense and respect.

 

[DHTiling]

it's just common sense and respect.

By both parties involved don't you agree..?

 

[stevetalbot]

As easy as that eh?...:smilewinkgrin:....what about the grouting...you didn't reply..why hasn't he come back..?

Dave - see post 17.

I was not giving my opinion on whether it was easy or not - just giving as full a response as possible to the question asked. My main problem on the time taken is that it must have taken alot longer because of all the cuts, it does not look as good because of the cuts and I do not see why they could not lay before the kitchen (the same company did both jobs) this is not the tilers fault but the project manager.

 

[Daz]

By both parties involved don't you agree..?

My point exactly Dave

 

[stevetalbot]

Has the tiler mentioned why it has not been connected yet? Are you aware you won't be able to use the UFH until the tile adhesive has fully cured?

I assume that they wikk send an electrician to connect. Thanks - I was'nt aware we could not use the UFH (not a problem at tne moment given unexpected sunshine!).