Tiler left Jerusalem Marble tiles unsealed

[kilty55]

so why is the tiler not grouting the floor?:mad2:

 

[The D]

This is a interesting one do you have any pics of the dirty floor? and can you tell me at what point the sealer arrived on the job.

 

[Terry Cottar]

Hi, can anyone give any advice on a tiling job which I have had done.

I supplied the tiles (White Jerusalem Marble) adhesive and grout (ordered sealer but did not arrive).

The tiles were laid in a new kitchen of about 20sq mtrs. I had ordered enough for the tiles to be laid first before the kitchen was installed but was told that the kitchen needed to be fitted first because the island could not be fixed on top of the underfloor heating - I would have thought that the underfloor heating could have been laid to go around where the island was to be located as we had a plan - we are now left with cuts up to end panels and around posts etc and the job took alot longer because of all the cuts.

The tiler took 4 days and we were advised each night not to stand on certain areas which had been laid kate in the day.

After the 4 days he had one tile to cut and various tiles to fix (mainly cuts around the island. As this was Friday we were left over the bank holiday weekend and used the kitchen as normal (we were told that we could).

The tiles were not sealed and over the weekend the tiles became very marked and these marks cannot be removed.

My question is this - should the tiles have been left for this length of time without sealing? The tiler came back on the Tuesday - fitted the loose tiles and left without grouting or offering any help. We have now received his invoice which we have not yet paid.

The supplier of the tiles says that they need grinding on site and this will cost £45 to £50 per metre plus VAT. I have told the tiler and he says that they can be cleaned but expects me to pay.

Any advice?

It is difficult to believe that the tiles need grinding after a weekend of wear by a family unless you had a football match in the kitchen. post some pics please of the damage is the marble polished or matt finish? where r u in the country? perhaps someone off here could pop over and have a look for you to give you a second opinion

tel

 

[Terry Cottar]

Try Aquamix poultice or knockdown.

i know you are trying to help but i wouldnt start advising products to use just yet till youve seen some pics and u know what the exact problem is a customer could do a lot of damage to soft marble with abarasive

tel

 

[stevetalbot]

i know you are trying to help but i wouldnt start advising products to use just yet till youve seen some pics and u know what the exact problem is a customer could do a lot of damage to soft marble with abarasive

tel

Tiles are lightly polished in appearance.

 

[stevetalbot]

Images of the dirty tiles

 

[kilty55]

hi steve. is this whats happened because i still cant work out why the tiler has left without grouting?

has the tiler come back after the weekend to find the tiles badly marked,,you have asked him to fix it at his own expense and theres been a fall out and hes left without grouting etc??

 

[jay]

i would recomend not using the floor at all until finnished (and get the stools off the floor ) you need to talk to youe tiler and discuss options i dont think grinding will help:8:

 

[The D]

so why is the tiler not grouting the floor?:mad2:

I can only assume that the tiler will not grout the floor until it has been sealed and it can not be sealed until it has been cleaned and the cost and responsibility of cleaning is in dispute.

 

[kilty55]

thats what i 1st thought deano as well but the tiler has invoiced the customer for payment? oh well good luck to them

 

[andy-p]

ive worked for several kitchen companys and the tiler gets in last , islands, plinths cornicing the lot are all fitted, sockets screwed tight as well. tried on one tricky job to get them to remove the island so as to give a better finish and it fell on deaf ears , i dont work for kitchen companies no more....

 

[stevetalbot]

thats what i 1st thought deano as well but the tiler has invoiced the customer for payment? oh well good luck to them

I assume the tiler left the tiles ungrouted because he knew there was a problem - I say assume because he left without giving an explanation!

 

[Alan.P]

Interesting thread, not wanting to take sides as I don't know all the facts, but in picture number 4, what are those marks from ? Is it that the choice of stools has done damage to the marble, are they padded on the bottom or is it metal to tile, I hope I'm wrong, but that's what some of it looks like to me.

 

[White Room]

Same as Alan, looks like rubber pad rubbing on the floor

 

[stevetalbot]

Interesting thread, not wanting to take sides as I don't know all the facts, but in picture number 4, what are those marks from ? Is it that the choice of stools has done damage to the marble, are they padded on the bottom or is it metal to tile, I hope I'm wrong, but that's what some of it looks like to me.

No. Definately not the stools, they were added later and the tiles in picture no. 4 are no where near the stools.

I reiterate, although the pictures look bad (especially the close ups) we have taken reasonable care and the tiles have only had light traffic (including dog paws) but the shiny surface marks very easily and does not wipe clean.

Had we been told that the tiles were unsealed and that we were not to use the kitchen we would have asked for the job to be finished that evening (or on the Saturday) or precautions taken e.g. covering with a something suitable. I do not think that is too unreasonable given that it is a kitchen - but wanted to gauge thoughts of professionals to check.